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Control Panel login: 500 - Internal Server Error

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PensOnline View Drop Down
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    Posted: 11-August-2017 at 3:27pm
I have a legacy "Product Cart" installation, and started getting this error: 

500 - Internal server error

when attempting to login to the site Control Panel.

I would be most grateful for any help.


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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 3:31pm
You need to follow this procedure:

Control Panel:
  • Comment out the first “on error resume next” statement in includes/opendb.asp
  • Comment out the first “on error resume next” statement in pcadmin/adminv.asp

Once that is done, if you have a support plan,  submit a support request to Netsource and seek their assistance.  Or engage a developer.  But you need to get the raw error to be displayed before anyone will be able to direct you to the next step of the resolution.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote PensOnline Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 3:50pm
Thanks for your reply Greg.

I've checked those files:
-  opendb.asp has the line like this (commented out?)
 'on error resume next

- there's no 'on error resume next ' line in adminv.asp

The error log in /logs/iis reports:
800c0005|The_system_cannot_locate_the_resource_specified.__ 80

Is this what you mean by the raw error code?

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Post Options Post Options   Thanks (0) Thanks(0)   Quote PensOnline Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 4:11pm
I don't have a support plan. 
Can you recommend a developer skilled in resolving this problem?
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 5:07pm
it seems odd that your adminv.asp file does not have that statement.

Regardless, I might be able to assist.  Unless you prefer to work with the authors (Netsource) please contact me directly via e-mail greg at greybearddesign.com to make arrangements.


Edited by Greg Dinger - 13-August-2017 at 2:59pm
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