Disabling "require login" for returning custs |
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joshs
Newbie Joined: 07-April-2009 Location: Utah Status: Offline Points: 14 |
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I am not a coder but I do understand concepts. And I desperately need a solution to this problem.
Would it be possible to create an extra field in the customer database - email2. Then if a customer chooses to "buy once" with no account a slightly different process happens. a new email account is created - "invoice number" & "@website.com" effectively creating a new customer in the system. The customer enters the rest of the information into the system and the order is process as normal. As for regular customers the "email2" field would be auto filled with their current email address. All email communications within the system would be pointed or retrieved from email2 instead. If there is an asp programmer out there that can make this work then call me. I need a solution yesterday. call me @ 801 859-9897 Edited by joshs - 07-April-2009 at 6:12pm |
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BlackReefDesigns
Newbie Joined: 28-May-2008 Location: San Diego, CA Status: Offline Points: 8 |
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But we would have to manually zap each customer's e-mail then, no?
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Joe S.
BlackReef.net |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Joe,
You can test the theory of this by creating a test account and a test order, then manually modifying the email address from the admin pages. Then pretend your the customer and see if you can get to the account again (allowing for the fact that you would not know the modified email address). One additional thought - To be doubly sure, you could also "lock" the account when you zap the email address. An enhanced "Guest checkout" is planned to be in V4, at which point this workaround will become academic. |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Joe,
If you add code to modify the stored email after the email confirming the order has been sent effectively you will be "setting aside" that account, as the email address is the "key" used to identify the customer. This will allow them to place another order using the same email address whilst preserving the order etc in a valid state within the database. You will need to preserve the customers details until the order is dispatched. At that point you could delete/make invalid the address details if you so wish, although the customer will never be able to access any of the old details anyway as they will be inaccessible to them due to the "zapped" email address. |
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BlackReefDesigns
Newbie Joined: 28-May-2008 Location: San Diego, CA Status: Offline Points: 8 |
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Could you elaborate on this Hamish? We have a store that just launched and we are losing sales because people can't "Guest" checkout every time they order. Many of the customers are Military/Government and they won't purchase from the site if their information is kept in a profile.
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Joe S.
BlackReef.net |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Joe,
From one of my early posts on this thread :- C) Automatically "zap" the email address provided by setting it to something random, or, for example, adding in the order number after the "@" with some custom code. - This would require some custom code, I suggest a good place would be just after sending out the order confirmation email. |
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BlackReefDesigns
Newbie Joined: 28-May-2008 Location: San Diego, CA Status: Offline Points: 8 |
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Has anyone found a Temporary Solution to this yet? We launched a new website and me and the client agree its crucial to have a "checkout with no password" option. Please help!
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Joe S.
BlackReef.net |
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blackey
Newbie Joined: 11-November-2008 Location: Livermore, CA Status: Offline Points: 0 |
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A one page checkout mod, even with the current required e-mail would be great.
We're seeing about an 18% conversion rate from a product added to the cart. We loose about 55% at the login We loose an additional 45% of the remaining customers at the e-mail We loose about 30% at the address. After the address we loose very few. Bill www.lpiracing.com |
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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We are shooting for an "end of summer" release for ProductCart v4. Probably early September 2009.
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mimpoz
Newbie Joined: 22-May-2006 Location: United States Status: Offline Points: 0 |
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I have many customers who would really love to have one step checkout and are seeing a very high dropout rate during checkout. What is the estimated date for v4.0
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