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error (0x800A0009)

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    Posted: 21-December-2005 at 4:08am

after adding the conflict manager, i get the following error when adding a build to order product to the basket:

Microsoft VBScript runtime (0x800A0009)
Subscript out of range: '[number: 0]'
/ethesis/myThesis/pc/instConfiguredPrd.asp, line 297

i am setting up a store for online book-binding. here, the user can select different types of binding (hard-, soft-, wiro-bound). when selecting hard or soft, the cover colour must be selected - but not for wiro-bound. the rules for this work fine, but when i try to save a product that is wiro-bound, and therefore has no colour selected, i get the above error.

please let me know if you need further details to resolve this.

thanks,
eva

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Post Options Post Options   Thanks (0) Thanks(0)   Quote cptkoi Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2005 at 4:10am

Hi

If you havent already done so I would submitt a support ticket to get a quick response to this :)

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2005 at 5:02am

thanks cptkoi! posted a ticket now.  

 

e

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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2005 at 12:18pm

Actually, this is the right place to post feedback on the Conflict Management tool. You don't need to open a support ticket.

The issue in your case was the following:

  • You setup a rule that prevent any selection from the category "Cover Colour" when "Wiro Bound" was selected.
  • However, you had also setup "Cover Colour" as a required category.
  • The two were in conflict. Removing the category requirement and default selection fixes the problem. The page works now >>

If you need to force the selection from the "Cover Colour" category when something other than "Wiro Bound" is selected, use a "must" rule to do so instead.

Let us know if you see any problems with the way the system is working.

The ProductCart Team

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