payment gateway: last digit zero dropping

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   Hi-
We are using skipjack as our payment gateway and are having an issue with cc payments on orders greater than 1000 that end in a zero.  The order totals are correct as ex: 1292.40, but after you enter cc info and click the submit button, the cc authorization changes to 129.24...it drops the last zero and moves the decimal.  Orders / cc pmts that are over 1000 and do not end in zero are fine.

Is anyone else having this issue?  Any comments, help or advice would be greatly appreciated. 

Sincerely, 
Aimee Moore
Accounting
Seattle Sports Co., Inc.

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AIMEE Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-July-2010 Status: Offline Points: 0	Post Options Post Reply Quote AIMEE Report Post Thanks(0) Quote Reply Topic: payment gateway: last digit zero dropping Posted: 20-July-2010 at 1:22pm
	Hi- We are using skipjack as our payment gateway and are having an issue with cc payments on orders greater than 1000 that end in a zero. The order totals are correct as ex: 1292.40, but after you enter cc info and click the submit button, the cc authorization changes to 129.24...it drops the last zero and moves the decimal. Orders / cc pmts that are over 1000 and do not end in zero are fine. Is anyone else having this issue? Any comments, help or advice would be greatly appreciated. Sincerely, Aimee Moore Accounting Seattle Sports Co., Inc.
	Aimee Moore Accounting Seattle Sports Co., Inc.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 20-July-2010 at 1:27pm
	Hi Aimee, Please raise a support ticket so we can properly investigate.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

AIMEE Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-July-2010 Status: Offline Points: 0	Post Options Post Reply Quote AIMEE Report Post Thanks(0) Quote Reply Posted: 20-July-2010 at 1:38pm
	I am new to this forum as of today. How do I raise a support ticket?
	Aimee Moore Accounting Seattle Sports Co., Inc.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 20-July-2010 at 1:51pm
	Hi Aimee, We just visited your Web site and - from taking a quick look at the storefront - it appears that you are using an old version of ProductCart. Which version are you using specifically? The problem that you are experiencing might be related to the fact that you are using an old version of the SkipJack integration. To open a support ticket you need to be enrolled in the "ProductCart Support & Updates" service. This service gives you access not only to technical support, but also to all updates and upgrades for 1 year. For detailed information on our support policy, please see: http://www.earlyimpact.com/productcart/support_updates.asp Once you are enrolled, simply log into your account on the Early Impact software store and follow the instructions on the screen.
	The ProductCart Team Home of ProductCart shopping cart software

AIMEE Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-July-2010 Status: Offline Points: 0	Post Options Post Reply Quote AIMEE Report Post Thanks(0) Quote Reply Posted: 20-July-2010 at 1:58pm
	We are using Product Cart version 3.51 We set-up skipjack integration in 6/2009 and have been just recently (in the past couple months) running into this dropping zero issue.
	Aimee Moore Accounting Seattle Sports Co., Inc.