Incomplete orders hitting quickbooks?

1. Purchase order number. A net 30 customer provides this instead of a credit card number.
2. I do NOT want to import incomplete, yet it happens. I was hoping if it was on the list, by not checking it- I could stop them from hitting quickbooks.
Using the web connector, i see no way to select NOT to import them.

3. this happens regardless of the selection i choose.

having a few issues still:

1:
for wholesale accounts, the purchase order number we require for wholesalers does not come over into QB. how do we get this done?


2:
As for the topic of not downloading Incomplete orders, we really need to fix this in the following field of the Export Order Preferences for Product Cart Synchronizer. Per the example below, all other order statuses can be selected or not. otherwise, we should probably de-select pending and processed.
 
 Export Orders when they reach any of the following statuses:  
 Pending
 Processed
 Shipped
 Cancelled
 Return
 Partially Shipped
 Shipping
 Partially Returned
 Delivered (Google Checkout Only)
 Archived (Google Checkout Only)

If incomplete was part of this list we would be able to solve this problem.
Perhaps something to consider in the next update?


3:
Next topic:
 
 Would you like to mark your invoice "To be Printed"?  
 - Yes.
 - No.
 
With this selected since the beginning of setting up Synchronizer, all invoices still come over as 'To Be Printed'. also, does this apply to sales receipts?

No, changes to an invoice in QuickBooks do not go back to ProductCart.

Unless you are sending invoices from QuickBooks we recommend that you wait until the order is processed and then export it as a sales receipt. 

Ok.  So the issue is that incomplete orders are on the short list.  You cannot tell which are incomplete in the short view and have selected to export some of them.  We will discuss the issue internally to determine the best solution.  In the meantime, you will need to view the order details to ensure the order you export is at the appropriate status level.

Are you using on-demand export?  The auto export filters the orders explicitly by status code.  An order is not allowed to export unless it reaches one of the status codes you selected in preferences.  Please open a QuickBooks support ticket and show us an example from your control panel.  If there is a bug you of course will not use up one of your support incidents.

Edited by Matt - 04-August-2009 at 2:08pm