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missing order numbers

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Cborj View Drop Down
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    Posted: 12-November-2008 at 11:24pm
Our customer is upset because they can't account for all the order numbers.  Occasionally an order number can not be found and they don't know if it means that order is lost in cyberspace or what.  Does anyone else have this problem?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 3:39am
This is perfectly normal as not all orders are completed. Orders that were not completed can be found under "Orders > Incomplete Orders". In most cases, an order is incomplete simply because the customer decided not to complete the purchase.

For more information on incomplete orders, please see "Understanding the Order Status" in the ProductCart WIKI.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cborj Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 9:50am
Thing is there are more missing order numbers than there are orders in Incomplete Orders and this missing order number phenomenon has just started happening recently.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 10:42am
It could be a payment gateway that has not been setup properly and is therefore not "talking back" to ProductCart correctly. It could also be an expired SSL certificate, which also affects communication with the payment gateway. If you cannot find the problem, you should open a support ticket.
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