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Updating Quickbooks Edition

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windsornature View Drop Down
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    Posted: 20-June-2011 at 2:08pm
I have been using ProductCart with the Quickbooks synchronizer for several months with flawless service. I have been using the 2007 edition of Quickbooks, up till this week, when I installed the 2011 edition. All company information and product data has been transferred into the new edition and Quickbooks works perfectly on my computer. When I run the synchronizer, however, it is no longer connecting ProductCart with my Quickbooks account. Any suggestions on how I update the information with ProductCart so I can continue transferring orders?
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Matt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt Quote  Post ReplyReply Direct Link To This Post Posted: 20-June-2011 at 2:20pm
It sounds like you may have created a new company file during the upgrade.  If the company file is updated everything would have the same "id" and it should be seamless.  However, if you created a new company file (or the upgrade wizard did) the "id" of each item may change.  In such a case you would need re-import the company file and "re-map" the products to the new items.  Also note the current version of the Add-On is 1.07.  If you are using an older version I recommend you update before you re-import your company file.
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windsornature View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote windsornature Quote  Post ReplyReply Direct Link To This Post Posted: 20-June-2011 at 2:46pm
Thanks for the quick reply Matt. I will look into this and see what I can find out. If I have to re-import and re-map information, do I follow the exact steps I followed when I originally linked the two? Do I need to do anything to uninstall my previous work? Also, how do I verify my Add-on version and update it? Thanks.   
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mimpoz Quote  Post ReplyReply Direct Link To This Post Posted: 02-December-2011 at 10:53am
Hi - did you have any luck with this?  My client updated their quickbooks version from 2010 to 2011 and now it is not working.
They did not use a new company file, they just updated Quickbooks and opened the old file in it.

Any help would be appreciated.

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