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Order Cancelation |
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ammonihah 
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Joined: 18-April-2008 Location: United States Status: Offline Points: 57 |
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 Topic: Order CancelationPosted: 14-October-2014 at 5:18pm |
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ProductCart
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ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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Posted: 14-October-2014 at 5:16pm |
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Hi ammonihah,
The behavior with regards to notifying drop shippers is not something that has changed in v5... but as far as I know, this is the first time that any merchant has mentioned this (so it's never been on our own development wish list for review or consideration). I'll go ahead and add it now, but it's not likely to be something that would be updated in the short-term.
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ammonihah
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Joined: 18-April-2008 Location: United States Status: Offline Points: 57 |
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Posted: 13-October-2014 at 11:15pm |
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Any comments, even from someone at ProductCart maybe?
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ammonihah
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Joined: 18-April-2008 Location: United States Status: Offline Points: 57 |
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Posted: 07-October-2014 at 2:28pm |
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I am on 4.7. I have a vendor that is set up as a drop shipper. Call them Widget Mania. I have another one that is called CoolStuff. Sometimes I send them a fulfilment request. Sometimes I don't. Let say I I send a request to Widget Mania to fulfill part of the order but decide that I am going to fulfill the CoolStuff part of the order myself, so I don't send them a request to fulfill.
Now the customer calls and says nevermind, I don't want the order. So I choose cancel order. Widget Mania gets a message saying to cancel, and they are not confused because I sent them a fulfillment order. CoolStuff gets a message saying to cancel, and they are very confused because I never sent them a fulfillment order. Am I missing something here. Please help. My vendors get frustrated when the get requests to cancel order I never sent them because the spend time looking for the missing order that they never got. I am assuming this hasn't changed in the latest version.
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