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Order confirmation issues

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majorfeedback View Drop Down
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    Posted: 16-February-2018 at 6:46pm
I was having trouble with my stores confirmation e-mail after an order. Instead of displaying the name of the customer from the database it says:

Quote Dear <CUSTOMER_NAME>

We wanted to let you know that order number <ORDER_ID> that you placed on <TODAY_DATE> has been processed and will be shipped soon.


Any ideas of how I can fix this?
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GMKelly View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 20-February-2018 at 7:09pm
Hello, What version of Product Cart are you using?
Gerrit
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majorfeedback View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 8:11am
Currently using product cart v5.02
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 10:56am
If you have a support plan, probably best to submit a support request to Netsource.

Gerrit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 10:58am
well, 5.02 is fairly old, and had quite a few issues.  several releases were issued since that version.  If it is an option for you, I recommend you upgrade to the latest version.

Gerrit
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majorfeedback View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 3:16pm
Is upgrading a fairly easy process? What is the latest version? 

Thank you for the help!

Edited by majorfeedback - 23-February-2018 at 3:18pm
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majorfeedback View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2018 at 2:09pm
Still haven't been able to fix this. 
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