Using ProductCart - Emailing with Gmail

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Emailing with Gmail

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3607
Printed Date: 28-April-2024 at 4:47pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Emailing with Gmail

Posted By: publiclumber
Subject: Emailing with Gmail
Date Posted: 08-April-2010 at 12:07pm

Hi everyone,

Im having a bizarre problem with my email server. Im hosted with godaddy but am using Gmail for all my mail, including the smpt server. When customers submit email to me using our contact form, the email is kicked back with this error code:

"Diagnostic-Code: smtp;553 sorry, your mail was administratively denied. (#5.7.1)"

The kicker is some people have successfully used the contact form to send me an email. At first I thought this was a spam filter but it does not seem so.

Also, when I use the test options on the email settings, I am able to send myself emails successfully.

Also, I am receiving order confirmation emails from the system without problem.

The only recent change made to my system on the backend was the changing of dyanamic/static pages using a 404 error page. I am unsure whether a change to IIS settings may have anything to do with my current email problem.

The question remains whether I am having a ProductCart problem with authenticating emails that are coming from our contact form and therefore kicking them back.

Thanks,

Craig Sarafa

Public Lumber Company

Publiclumber.com

Replies:

Posted By: Guests
Date Posted: 08-April-2010 at 3:28pm

Hi Craig,

The SMTP 553 error means that relaying email is denied.

Do your have your email settings configured to authenticate SMTP?

Posted By: publiclumber
Date Posted: 08-April-2010 at 3:41pm

Yes, I am authenticating the SMTP through gmail. But speaking of authentication, perhaps the SPF records are blocking it? Some emails are working and some arent. Would gmail be blocking these?

Posted By: Guests
Date Posted: 08-April-2010 at 3:51pm

That's strange. The error does mean that it's not trying to authenticate, but rather to relay the email.

If that's not it, then I don't have any other ideas.

Posted By: publiclumber
Date Posted: 08-April-2010 at 4:07pm

Its kinda weird, but it would seem that emails from yahoo, gmail, or aol servers arent being kicked back, but other ones are getting through to me. Is it possible that this could still be a relay problem?

Craig

Posted By: ProductCart
Date Posted: 08-April-2010 at 4:17pm

Don't relay through GMAIL. Use a separate SMTP service. For example, you could use a service such as http://www.authsmtp.com/ - http://www.authsmtp.com/

-------------
The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: publiclumber
Date Posted: 09-April-2010 at 10:40pm

I switched smtp relays and it seems to have corrected the problem. Thanks for the help.

Craig Sarafa

Public Lumber Company

313-891-7125