Customizing ProductCart - Custom 404 error page not displaying

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Custom 404 error page not displaying

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=3980
Printed Date: 30-April-2024 at 9:08pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Custom 404 error page not displaying

Posted By: eeversole
Subject: Custom 404 error page not displaying
Date Posted: 08-September-2010 at 5:55pm

Hello,

We are setting up our site to allow for keywork-rich URLs and are running into an issue getting the 404 error page to display.

We are hosted with GoDaddy and have logged into the account and changed the 404 page to shop/pc/404.asp.

We have created a static error.html page, uploaded it to the server and edited the 404b.asp page to pcStrSeoURLs404="/error.html"

Within the ProductCart Control Panel we have entered /error.html for Page Name Not Found.

The new URLs are working correctly but read in the documentation that if the 404 is not appearing duplicate content.

Is there something we have missed or are doing wrong which would cause the 404 page not to be displayed?

Thanks in advance

Replies:

Posted By: Greg Dinger
Date Posted: 08-September-2010 at 6:49pm

the first place to look is to make sure the 404 is set as a URL and not a FILE PATH.

And if this is a v4 store, I don't think you need to be editing 404b.asp. We had to do that in v3 but not in the new integrated approach that EI implemented with v4.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: eeversole
Date Posted: 08-September-2010 at 6:59pm

Hi Greg,

Thank you for the reply. You are referring to the ProductCart Control Panel and not the GoDaddy 404 correct?

So instead of entering /error.html it should be http://www.eeworkwear.com/shop/pc/error.html?

Posted By: Greg Dinger
Date Posted: 08-September-2010 at 7:11pm

I am referring to the GoDaddy setting where you affect how IIS treats the 404 page.

In IIS, custom error pages can be set as a URL or a FILE PATH. It must be set to the URL setting or IIS will not handle the 404 request correctly.

<snark>I warned you about GoDaddy</snark>

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |