Using ProductCart - Error : <LI>Shipping state/province does not match

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Error : <LI>Shipping state/province does not match

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5166
Printed Date: 22-May-2024 at 3:32am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Error : <LI>Shipping state/province does not match

Posted By: theone85ca
Subject: Error : <LI>Shipping state/province does not match
Date Posted: 08-June-2012 at 12:00pm

Hello,

I'm having trouble setting up my store with Beanstream as the payment gateway. In the test mode when I try and process an order after I input CC information is generates this error.

Error : <LI>Shipping state/province does not match country

I have the shipping information setup for Ontario, Canada.

Can someone tell me why this is being generated? Im running PC BTO 4.5b.

Thanks!

Replies:

Posted By: Guests
Date Posted: 08-June-2012 at 3:19pm

I produced this error once while monkeying around trying to set the default country to something other than the store's ship from country (which is the value used for the default in the country drop downs), so this rather suggests that somehow you have a mismatch or bad data on your store's ship from country. Try re-saving you Shipping Settings to see if that clears this up.

The problem is that the state/province in the billing or shipping address isn't valid for the country in the mix here -- for example: Country = CA (Canada) but State/Province = NY (New York)

Posted By: theone85ca
Date Posted: 08-June-2012 at 4:38pm

Hey,

I tried that. That actually was my first thought. Any other thoughts?

***EDIT***

Do I need shipping options enabled?

Posted By: Guests
Date Posted: 08-June-2012 at 5:45pm

Could you provide a URL we can use to take a look?

Not having shipping options set up shouldn't cause this (the OPC should/would just skip over shipping).
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Posted By: theone85ca
Date Posted: 08-June-2012 at 10:09pm

Yup. Try this.

http://in-exile.com/build/pc/configurePrd.asp?idproduct=134

Posted By: Guests
Date Posted: 08-June-2012 at 10:44pm

I just went through checkout to the BeamStream payment page, no problem. I logged out, came back in as a returning registered user, and again no problem.

Let me guess at this: You are logging in with a customer account with Canada as country and a non-Canadian province as the state/province? It's gotta be something like that. Kill the customer record you're using and create a new one. There's nothing wrong with the application it self here.

BTW, you've got this nasty little problem on the site with HTTP vs HTTPS sessions:

http://www.earlyimpact.com/forum/forum_posts.asp?TID=5138&title=mismatching-viewcart-and-onepagecheckout" rel="nofollow - http://www.earlyimpact.com/forum/forum_posts.asp?TID=5138&title=mismatching-viewcart-and-onepagecheckout

See that thread for the easy fix.

Posted By: theone85ca
Date Posted: 09-June-2012 at 12:26pm

Hey Sean,

Im still getting the error even after deleting the account and recreating a new one. Did you put CC information in and hit Place order? That's where I'm getting the error.

Posted By: Guests
Date Posted: 09-June-2012 at 1:37pm

Whoa! Now I see. You got me here. This is the last place I'd expect to see an error like that.

Looks like it's EI support ticket time.

Posted By: theone85ca
Date Posted: 09-June-2012 at 1:39pm

Damn it!

$200 just to fix something like this is frustrating after you paid $1500 for it in the first place. *Sigh* not much else you can do!

I REALLY appreciate your help!

Nick

Posted By: Guests
Date Posted: 09-June-2012 at 2:27pm

Hi Nick,

Well, given that it occurs after submitting the cc info from the BeamStream gateway page, I'll venture that it's a bug in that gateway integration. Doesn't even make sense to me how/why that error message would be generated outside of the OPC.

If you want to PM me your config info for BeamStream, I'll run a test on 4.5b stock code for you.

Posted By: theone85ca
Date Posted: 09-June-2012 at 4:08pm

Okay, so I have this figured out a little further... it only generates the error the first time. If you go to 'Edit' under Billing Address and save it, it processes and I see it under Beanstreams control panel.

I really hope we can get an official EI response on this one, it certainly seems like PC BTO isnt sending the required or correct information to Beanstream the first time.

Nick