Order details page loads slow when order is PayPal
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=6108
Printed Date: 29-April-2024 at 12:00am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Order details page loads slow when order is PayPal
Posted By: Brett
Subject: Order details page loads slow when order is PayPal
Date Posted: 28-May-2017 at 12:31am
I noticed that the Order Details page loads slow, but only on some orders. It appears to be limited to orders which use the "PayPal Express Checkout" payment methods.
I took a quick look at it and it seems to be connecting to PayPal, maybe to get the order details? Is there any way I can speed this up? It adds a bit of time to the shipping process and I'd like to eliminate the delay if possible.
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Replies:
Posted By: dccreatives
Date Posted: 13-February-2018 at 2:49pm
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I have the same issue. It takes 25-30 seconds to load, whereas authorize.net loads almost immediately. How do I resolve this?
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Posted By: ProductCart
Date Posted: 13-February-2018 at 5:00pm
The 'lag' is likely due to a communications protocol issue, where PayPal is attempting to use the latest/strongest security protocol (TLS 1.2), but is unable to and then cycles down to the the next one (TLS 1.1), until it's finally able to make a successful connection. To know for sure, you should contact PayPal directly and ask them to review the logging for one of the Orders where there is a noticeable delay.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: dccreatives
Date Posted: 14-February-2018 at 11:08am
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and what would be the fix for this issue? can we add to webconfig file that for admin it should use TLS1.1?
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