Using ProductCart - Control Panel login: 500

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Control Panel login: 500 - Internal Server Error

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=6120
Printed Date: 29-April-2024 at 6:58am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Control Panel login: 500 - Internal Server Error

Posted By: PensOnline
Subject: Control Panel login: 500 - Internal Server Error
Date Posted: 11-August-2017 at 3:27pm

I have a legacy "Product Cart" installation, and started getting this error:

500 - Internal server error

when attempting to login to the site Control Panel.

I would be most grateful for any help.

Replies:

Posted By: Greg Dinger
Date Posted: 11-August-2017 at 3:31pm

You need to follow this procedure:

http://wiki.productcart.com/how_to/show_raw_errors" rel="nofollow - http://wiki.productcart.com/how_to/show_raw_errors

Control Panel:

Comment out the first “on error resume next” statement in includes/opendb.asp
Comment out the first “on error resume next” statement in pcadmin/adminv.asp

Once that is done, if you have a support plan, submit a support request to Netsource and seek their assistance. Or engage a developer. But you need to get the raw error to be displayed before anyone will be able to direct you to the next step of the resolution.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: PensOnline
Date Posted: 11-August-2017 at 3:50pm

Thanks for your reply Greg.

I've checked those files:

- opendb.asp has the line like this (commented out?)

'on error resume next

- there's no 'on error resume next ' line in adminv.asp

The error log in /logs/iis reports:

800c0005|The_system_cannot_locate_the_resource_specified.__ 80

Is this what you mean by the raw error code?

Posted By: PensOnline
Date Posted: 11-August-2017 at 4:11pm

I don't have a support plan.

Can you recommend a developer skilled in resolving this problem?

Posted By: Greg Dinger
Date Posted: 11-August-2017 at 5:07pm

it seems odd that your adminv.asp file does not have that statement.

Regardless, I might be able to assist. Unless you prefer to work with the authors (Netsource) please contact me directly via e-mail greg at greybearddesign.com to make arrangements.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |