Using ProductCart - UPS Shipping Rates

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UPS Shipping Rates

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=6131
Printed Date: 30-April-2024 at 3:54pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: UPS Shipping Rates

Posted By: dccreatives
Subject: UPS Shipping Rates
Date Posted: 06-February-2018 at 12:09pm

I am running Product cart 4.6 and suddenly my cart is not returning any rates. Is there an update that I need to run? I tried purchasing a support plan and there is no way to do that to submit a ticket.

Please advise how I go about repairing this issue.

Replies:

Posted By: Greg Dinger
Date Posted: 06-February-2018 at 12:16pm

For starters, unless I am wrong, 4.6 is no longer supported. That's been the case for a couple years. You need to upgrade.

I've had a couple cases where UPS rates were not returned due to the need to re-configure the server to turn off TLS 1.0, and to apply registry setting changes so that TLS 1.2 is prioritized. Perhaps this is the source of your problem?

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dccreatives
Date Posted: 06-February-2018 at 12:51pm

ok. I will check into that issue.

Posted By: dccreatives
Date Posted: 06-February-2018 at 12:52pm

I activated usps and same issue, no results are returned. Can that be also from TLS 1.0?

Posted By: Greg Dinger
Date Posted: 06-February-2018 at 1:41pm

Yes, shippers and payment processors are in the process of launching their upgrades where they will refuse connections using the old, non-secure TLS 1.0 and 1.1.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dccreatives
Date Posted: 07-February-2018 at 11:34am

I had the site moved to be able to enforce TLS 1.2, but how do I apply registry setting changes so that TLS 1.2 is prioritized with the site?

Posted By: Greg Dinger
Date Posted: 07-February-2018 at 11:49am

You data center should be able to answer that. If they are not able to help, I could assist with a referral to a better facility, but you might want to call and say hello so that we can chat.

-------------
GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: dccreatives
Date Posted: 07-February-2018 at 12:31pm

How do I reach you? Since the move there are more errors.

https://www.bestkippah.com/store/pc/gwAuthorizeAIM.asp" rel="nofollow - https://www.bestkippah.com/store/pc/gwAuthorizeAIM.asp

This page is not returning an error500

Posted By: dccreatives
Date Posted: 07-February-2018 at 12:59pm

I fixed the gateway issue and the cards are working. However there are no image upload features on this new server and they said it is not supported and the UPS issue remains. I would love to be able to get some insight how to correct this issue.