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Long loading times

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: http://forum.productcart.com/forum_posts.asp?TID=6172
Printed Date: 29-February-2020 at 2:48am
Software Version: Web Wiz Forums 11.07 - http://www.webwizforums.com


Topic: Long loading times
Posted By: TruSake
Subject: Long loading times
Date Posted: 03-October-2019 at 4:33pm
My website contains apparel and non-apparel products.

Every page with a non-apparel product, loads quick.
Example:
https://www.showerrods.com/Customrods/pc/942S-Wine-Collection-3-quot-Wine-Bottle-Pull-3335p54045.htm" rel="nofollow - https://www.showerrods.com/Customrods/pc/942S-Wine-Collection-3-quot-Wine-Bottle-Pull-3335p54045.htm

However, every product that contains apparel can take anywhere between 5-15 seconds depending on how many options it has.
Example:
https://www.showerrods.com/Customrods/pc/Designer-Finishes-Corner-Shower-Rod-27-quot-x-60-quot-5147p92918.htm" rel="nofollow - https://www.showerrods.com/Customrods/pc/Designer-Finishes-Corner-Shower-Rod-27-quot-x-60-quot-5147p92918.htm

What could be causing this delay in loading the options in apparel items? Is this normal on ProductCart?
I'm on ProductCart v5.2.00a



Replies:
Posted By: ProductCart
Date Posted: 04-October-2019 at 10:22am
Hi TruSake,

This isn't a problem that we have seen reported before. I've taken a look at those links with a few team members from different teams for feedback. Unfortunately we haven't been able to find a answer to why the apparel pages are taking so long to load based on what we can see from a web browser.

I would like to ask the development team to take a deeper look at the apparel pages to see why they may not be loading. For them to learn more it will be necessary for them to look at settings in your ProductCart Control Panel and in the files related to displaying apparel products. The best way to provide the information the development team will need is to put in a support ticket at  https://www.productcart.com/support-request.asp" rel="nofollow - https://www.productcart.com/support-request.asp  and use the secure form to pass along Control Panel and FTP credentials.

Thank you


-------------
The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software



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