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Auto-Gen Customer Password Reset Issue

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: http://forum.productcart.com/forum_posts.asp?TID=6174
Printed Date: 09-August-2020 at 7:54pm
Software Version: Web Wiz Forums 11.07 - http://www.webwizforums.com


Topic: Auto-Gen Customer Password Reset Issue
Posted By: MGatESS
Subject: Auto-Gen Customer Password Reset Issue
Date Posted: 19-December-2019 at 10:52am
Have our ProductCart ver 5.2.10 running on a Windows Server hosted by JoltDigital.com.

I have been getting many customer complaints that the shopping cart system is constantly sending out e-mail notices to them to reset their password.  I do NOT have ANY settings to do this active in the PC control panel, yet it keeps happening.  I have one customer that has had the notices (and their account screwed-up as a result where I had to go in as an admin and manually reset their password) happen 3-4 times this year alone.

I just un-checked "advanced security to User Login pages" in the control panel section "Advanced Security Settings" to see if that helps.  Would this issue arise if the checkbox for "Send an email to customer when the password is successfully reset" under the section labeled: "Password & Login" were checked cause this issue?  By its wording, I would think this would only go out IF the user was to manually reset their password themselves through the user control panel when they login to the webstore.  NOT that it would auto-generate a "reset your password" email to users.

I REALLY need help with this!  My customers are getting frustrated with having to deal with this, which will cause our customers to go elsewhere for their purchasing needs!


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~ Mark G.

ESS, Inc. - http://www.endoscopy.com/" rel="nofollow - www.endoscopy.com



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