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Subproduct Pictures Not Loading

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Peace View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Peace Quote  Post ReplyReply Direct Link To This Post Topic: Subproduct Pictures Not Loading
    Posted: 04-January-2012 at 11:25pm
Hello,

We have had ProductCart for a while now, and the Apparel plugin has worked flawlessly until now. However, we have just recently found that our subproduct images have not been working properly. Essentially, the subproduct images (colors mainly) do not load when the subproduct is selected (clicking the thumbnails or selecting an option).

We did contact our hosting provider and did query them as to whether they had changed servers or changed any of the software on their side. The said that they hadn't, and thought that recycling our app pool might solve the problem. This did not solve the problem either.

Any ideas on how to solve the problem?

Thanks, in Advance,
Peace
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 09-February-2012 at 3:14pm
Hi, 
   Care to share a link?
And the obvious question... What's changed, if anything, since you last know it was working? Particularly, any updates to the header or footer!
 
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Peace View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Peace Quote  Post ReplyReply Direct Link To This Post Posted: 11-February-2012 at 11:50pm
Link. We have not made any ASP changes to either the header or footer. Upgrading to the latest release has still not solved the problem. We believe this occurred after the v4.5 update.

Edited by Peace - 11-February-2012 at 11:56pm
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 12-February-2012 at 12:17am
Hi Peace - I think you will need to submit a support ticket and get EI the information to log in to the store.  I've looked at your link, agree that things are not operating as one might expect (assuming data is configured correctly), but without getting into the admin and examining the product it's not likely going to be possible to resolve this. Without logging in, all we can do is guess.
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