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New Sart Cart Function Question

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russnj View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote russnj Quote  Post ReplyReply Direct Link To This Post Topic: New Sart Cart Function Question
    Posted: 25-November-2009 at 10:02am
Hi

We are developing our site with the new version 4.0 and have a question.
Where is the button to save a cart supposed to be?

Thanks
Russ
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 25-November-2009 at 11:36am
Hi Russ,
    The cart is automatically saved. ( http://wiki.earlyimpact.com/updates/v4#new_features )
This happens in a couple of ways, If a customer is logged in it is saved to their account, which means the saved cart is retrievable from any computer next time they sign in. For a customer who is not signed in it is (also?) stored as a cookie.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote russnj Quote  Post ReplyReply Direct Link To This Post Posted: 25-November-2009 at 3:30pm
Hi Hamish,
So the cart is saved without the customer knowing? How is that useful them if do not know about it? What if a customer logs in and out multiple times? (Say from home then from work) Is the cart save multiple times in the same day? You could have many carts saved in a day.

I think the functionality would be more useful if there was a save cart button and the ability to name carts, save carts and reload them. This way if a person want to make multiple lists they could. Does that make sense?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 25-November-2009 at 8:07pm
Thanks for your feedback. We'll definitely keep in mind for the future.

There are pros and cons in both approaches.

The feature has been designed the way it is because it prevents scenarios like the following one from happening: customer is shopping, takes a long phone call, session has expired. The cart has been saved because ProductCart saved it automatically. When the customer refreshes the page, ProductCart will offer the customer to restore the saved shopping cart or not. With a "Save Cart" button, the information would have been lost (unless the customer clicked on the button, which they might not have).

FYI: in an update that we will release next week for v4, we have added the "saved shopping cart nicknaming" feature that you mentioned in your post. So if the customer is a registered customer and they log in, they will see a menu item that says "Saved shopping carts" and will now be able to rename any of the saved carts.
The ProductCart Team

Home of ProductCart shopping cart software
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Post Options Post Options   Thanks (0) Thanks(0)   Quote russnj Quote  Post ReplyReply Direct Link To This Post Posted: 27-November-2009 at 8:58am
Hi Hamish
 
Would it be alot of work to add a save button to the cart? We are switching from another cart that has this feature and our customers use this to build lists of items over time, say 1-2 months and the save cart feature has really become essential to them.
 
Thank you
Russ
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 27-November-2009 at 12:10pm
Hi Russ,
       I couldn't say without researching it in the code, but it sounds like you might want the Gift Registry functionality ?? http://wiki.earlyimpact.com/productcart/settings-gift_registries


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Post Options Post Options   Thanks (0) Thanks(0)   Quote russnj Quote  Post ReplyReply Direct Link To This Post Posted: 06-April-2010 at 2:58pm
Where should the link to rename a cart be? Our saved shopping cart page only has restore and delete options.

Thanks
Russ
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 06-April-2010 at 3:10pm
Hi Russ,
  It's available to customers via the Account Menu page when they are logged in : pc/CustPref.asp and then "Saved Shopping Carts". 
The available options to the customer are : Restore / Rename / Delete.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote modaxpressplus Quote  Post ReplyReply Direct Link To This Post Posted: 07-April-2010 at 8:29pm
A "SAVE CART" is a critical issue in apparel business. No sale should be lost because of a customer couldn't reproduce his order. Here is the scenario described by Sean Connors: "a saved cart is no longer "saved" after one begins checkout". A customer can't be helped, because PC doesn't have an option "SAVE CART", witch means "lost sale".
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 07-April-2010 at 8:35pm
Once again: ProductCart automatically saves the shopping cart. A "Save Cart" button is not the way to go as the customer might forget to save it (see move above on this).

Now, ProductCart automatically clears the saved cart when you begin checkout, since you are now purchasing the products that you had put in the cart.

We understand the some users are suggesting that a saved shopping cart is not cleared until the end of the checkout process (when the order has been completed).

We agree with this and we will make this adjustment to the code soon.

Thanks for your feedback.
The ProductCart Team

Home of ProductCart shopping cart software
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