ProductCart Shopping Cart Software Forums : New order number not generated https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 22:26:23 +0000 Sat, 27 Sep 2008 16:20:18 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=2004 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[New order number not generated : Hi THG, Raise a support ticket!...]]> https://forum.productcart.com/new-order-number-not-generated_topic2004_post6847.html#6847 Author: Hamish
Subject: 2004
Posted: 27-September-2008 at 4:20pm

Hi THG,
   Raise a support ticket! 
It seems a strange problem - when I test a site I often do several orders in quick succession and have never seen this.
On a separate note, why are they not ordering everything they want in a single order - do they get some advantage on shipping costs by splitting an order, or need parts of the order delivered to different addresses ? Regardless, it should work OK and is definately worthy of a ticket. ]]> Sat, 27 Sep 2008 16:20:18 +0000 https://forum.productcart.com/new-order-number-not-generated_topic2004_post6847.html#6847 <![CDATA[New order number not generated : Our customers are trying to place...]]> https://forum.productcart.com/new-order-number-not-generated_topic2004_post6844.html#6844 Author: ecogardener
Subject: 2004
Posted: 27-September-2008 at 10:41am

Our customers are trying to place back to back orders but a new order number is not being generated for them.  They place order #1, then try to place a second order but the first order is presented to them.  Desiring to place a new order they are removing the items from the first order and putting the newly desired items in the shopping cart.  They then complete this order.  The shopping cart does not assign a new order number so it effectively wipes out the first order except that payment for that order has already been completed and we now have no visibility into the items that were contained on the original order.    Any insight would be great.

 
The Happy (or unhappy) Gardener  - a.k.a. THGConfused
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