ProductCart Shopping Cart Software Forums : Slow Login https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 12 Apr 2026 13:07:20 +0000 Fri, 10 Jun 2011 16:10:49 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=4530 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Slow Login : Did you move just the database?...]]> https://forum.productcart.com/slow-login_topic4530_post17753.html#17753 Author: whizzinpc
Subject: 4530
Posted: 10-June-2011 at 4:10pm

Did you move just the database? If yes, that's definitely what is causing the latency.]]> Fri, 10 Jun 2011 16:10:49 +0000 https://forum.productcart.com/slow-login_topic4530_post17753.html#17753 <![CDATA[Slow Login : The Technical Support & Software...]]> https://forum.productcart.com/slow-login_topic4530_post17740.html#17740 Author: ProductCart
Subject: 4530
Posted: 09-June-2011 at 11:40am

The Technical Support & Software Updates Plan covers support and software updates/upgrades for a year. You will indeed be able to upgrade your ProductCart store to the latest version.

The free installation and free hosting offer applies only to new ProductCart licenses.]]> Thu, 09 Jun 2011 11:40:01 +0000 https://forum.productcart.com/slow-login_topic4530_post17740.html#17740 <![CDATA[Slow Login : Ok, so if I were to pay the...]]> https://forum.productcart.com/slow-login_topic4530_post17739.html#17739 Author: rivaldog
Subject: 4530
Posted: 09-June-2011 at 11:28am

Ok, so if I were to pay the $195.00, my ProductCart version could be upgraded to the current (stable) version?  Also, if I were to do this, would I be able to use the free install and hosting special currently running?]]> Thu, 09 Jun 2011 11:28:07 +0000 https://forum.productcart.com/slow-login_topic4530_post17739.html#17739 <![CDATA[Slow Login : Is the database in a different...]]> https://forum.productcart.com/slow-login_topic4530_post17730.html#17730 Author: intour
Subject: 4530
Posted: 08-June-2011 at 12:16pm

Is the database in a different datacenter to your productcart files? That would certainly cause it to slow down.
 
Nigel
]]> Wed, 08 Jun 2011 12:16:08 +0000 https://forum.productcart.com/slow-login_topic4530_post17730.html#17730 <![CDATA[Slow Login : Hi Rivaldog, The support policy...]]> https://forum.productcart.com/slow-login_topic4530_post17725.html#17725 Author: Hamish
Subject: 4530
Posted: 08-June-2011 at 7:49am

Hi Rivaldog,  
    The support policy changed back in Sept 2009. Please see http://www.earlyimpact.com/newsletter/09.14.09.htm
We used to charge for major upgrades, but now they are included in the support and updates plan.If you have already purchased the plan and are for some reason still unable to access the support system please send me a PM. 
]]> Wed, 08 Jun 2011 07:49:23 +0000 https://forum.productcart.com/slow-login_topic4530_post17725.html#17725 <![CDATA[Slow Login : Yes - all we did was move...]]> https://forum.productcart.com/slow-login_topic4530_post17724.html#17724 Author: rivaldog
Subject: 4530
Posted: 08-June-2011 at 7:19am

Yes - all we did was move the database - nothing more.  The site won't allow me to open a ticket - states that my Productcart license is no longer supported without paying $195.00.]]> Wed, 08 Jun 2011 07:19:51 +0000 https://forum.productcart.com/slow-login_topic4530_post17724.html#17724 <![CDATA[Slow Login : Did you only change the database?...]]> https://forum.productcart.com/slow-login_topic4530_post17704.html#17704 Author: ProductCart
Subject: 4530
Posted: 07-June-2011 at 3:32pm

Did you only change the database? The issues you are having seem unrelated to the database. Please open a support ticket so that we may investigate things more closely.]]> Tue, 07 Jun 2011 15:32:30 +0000 https://forum.productcart.com/slow-login_topic4530_post17704.html#17704 <![CDATA[Slow Login : We run ProductCart v3.51b....]]> https://forum.productcart.com/slow-login_topic4530_post17703.html#17703 Author: rivaldog
Subject: 4530
Posted: 07-June-2011 at 11:13am

We run ProductCart v3.51b.  The size of the MSsql database became too large for the shared database sever so we moved it to our VPS.  Now that we moved it, two problems have developed.
We think they're somehow linked since they deal with some kind of latent authorization process.
 
Problem #1:  It takes minutes to login to the admin panel.  In fact, we have to wait five minutes or so for the browser page to ultimately time-out then hit our back button twice to begin running the admin console (what a pain).
 
Problem #2: The Paypal Standard payment option processes about 1 out of 10 orders now. All paypal customers get charged and Paypal sends all the right info back to productcart but only 1 out of 10 orders complete allowing the customer to download their order.  The other 9 orders just show incomplete and we have to manually fulfill.
 
Bot of these issues only appeared when we moved the database and they both seem to be some kind of ProductCart authorization process that's getting hung to the point of timing out.  Can anyone help us with this?
 
thank you!
]]> Tue, 07 Jun 2011 11:13:34 +0000 https://forum.productcart.com/slow-login_topic4530_post17703.html#17703