https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 14:59:14 +0000 Mon, 05 Aug 2013 04:42:26 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5685 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/product-import-error_topic5685_post21480.html#21480 Author: _Paul
Subject: 5685
Posted: 05-August-2013 at 4:42am

Hi Hamish

Thanks for the reply. Unfortunately when I try to raise a ticket it says I am not eligable for support. I've sent you a PM with my email contact.

Thanks
Paul
]]> Mon, 05 Aug 2013 04:42:26 +0000 https://forum.productcart.com/product-import-error_topic5685_post21480.html#21480 https://forum.productcart.com/product-import-error_topic5685_post21476.html#21476 Author: Hamish
Subject: 5685
Posted: 05-August-2013 at 3:59am

Hi Paul,
  That's very strange! Please raise a support ticket so that we can investigate.
Please let us know the detals for both stores when you do so.
]]> Mon, 05 Aug 2013 03:59:13 +0000 https://forum.productcart.com/product-import-error_topic5685_post21476.html#21476 https://forum.productcart.com/product-import-error_topic5685_post21468.html#21468 Author: _Paul
Subject: 5685
Posted: 02-August-2013 at 12:30pm

I am getting the error 'The CSV data file that you have uploaded is not properly formatted. Please consult the ProductCart User Guide for more information on the requirements for importing a Comma Separated Value file into ProductCart. Update the file and then upload it through the Import Wizard.' when attempting to update products online. I have followed the guide but still get this message. What is confusing is we have another productcart store and I have uploaded the exact same file to this store and it accepts it and progresses to the map fields stage. Obviously I haven't gone further as the 2 stores have completely different products. I have also taken an upload file known to work on the other site and tried it with the first store and get the same error message. I have tried with xls and csv files.

Could there be anything related to the productcart installation that is causing this?

In summary, store 1 neither file works. Store 2 both files are accepted. Any ideas? Both are hosted on the same physical server.
]]> Fri, 02 Aug 2013 12:30:48 +0000 https://forum.productcart.com/product-import-error_topic5685_post21468.html#21468