ProductCart Shopping Cart Software Forums : Fedex Web Services https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 06:36:06 +0000 Thu, 26 Sep 2013 17:47:21 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5720 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Fedex Web Services : Thanks Greg!In addition CS, please...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21634.html#21634 Author: ProductCart
Subject: 5720
Posted: 26-September-2013 at 5:47pm

Thanks Greg!

In addition CS, please re-download the patch, as there is one "include" file that was updated based on a report from a single store - for an issue that only occurred in their environment. Very strange, but maybe it will make a difference in your environment as well. 
]]> Thu, 26 Sep 2013 17:47:21 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21634.html#21634 <![CDATA[Fedex Web Services : Have you reviewed this threa...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21633.html#21633 Author: Greg Dinger
Subject: 5720
Posted: 26-September-2013 at 5:34pm

Have you reviewed this thread?
http://forum.productcart.com/forum_posts.asp?TID=5720&title=fedex-web-services
]]> Thu, 26 Sep 2013 17:34:48 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21633.html#21633 <![CDATA[Fedex Web Services : Is anyone else experiencing this...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21632.html#21632 Author: cs
Subject: 5720
Posted: 26-September-2013 at 5:30pm

Is anyone else experiencing this problem?  Am I the only one?  I have repeated the all the steps to apply the patch yet again, still with no results?  Is anyone working on another patch?

]]> Thu, 26 Sep 2013 17:30:05 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21632.html#21632 <![CDATA[Fedex Web Services : More information about what steps...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21628.html#21628 Author: cs
Subject: 5720
Posted: 26-September-2013 at 9:05am

More information about what steps I have taken to correct the problem.

Downloaded patch from Just In link
Identified proper version of PC 4.6 parent paths disabled
Extracted files from zip
Verified the location of these files on my server and uploaded to correct location on server. 
Removed FedEx from shipping settings and Reactivated
Ran a test order.  Seems to work properly with correct shipping rates until I prepare to print the order inside the shipping center for FedEx.   There is no tracking order, nor is there a rate calculated, and no physical label ever appears on the screen or prints. 








]]> Thu, 26 Sep 2013 09:05:07 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21628.html#21628 <![CDATA[Fedex Web Services : Any ideas are appreciated. We...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21627.html#21627 Author: cs
Subject: 5720
Posted: 26-September-2013 at 8:20am

Any ideas are appreciated.  We still can not get the label to view/print even after new patch and reinstall.  Just a blank screen. 
]]> Thu, 26 Sep 2013 08:20:44 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21627.html#21627 <![CDATA[Fedex Web Services : We are still having a major problem....]]> https://forum.productcart.com/fedex-web-services_topic5720_post21626.html#21626 Author: cs
Subject: 5720
Posted: 25-September-2013 at 10:24am

We are still having a major problem.  The cart does retrieve shipping charges from FedEX and completes the order process.  The problem is on the backend when we try to print labels.  When we click on View/Print label inside the shipping center for FedEx, a blank screen appears rather than a label and nothing prints.  Also, under the place where it usually shows the cost of the shipment, Where it says net rate, it now says alternate payer.  It has never done that before. 

I have installed the patch, removed and reactivated the service, and did several test order since, and still having this problem.  We can still take orders, but we have to go to FedEx website to create labels and ship.


]]> Wed, 25 Sep 2013 10:24:44 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21626.html#21626 <![CDATA[Fedex Web Services : Thanks everybody. Today&#039;s...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21625.html#21625 Author: nashmulti
Subject: 5720
Posted: 24-September-2013 at 5:26pm

Thanks everybody. Today's patch plus the add/remove took care of the issues for us. The quick attention is much appreciated!]]> Tue, 24 Sep 2013 17:26:00 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21625.html#21625 <![CDATA[Fedex Web Services : Thanks for the info, Greg!That...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21624.html#21624 Author: ProductCart
Subject: 5720
Posted: 24-September-2013 at 5:13pm

Thanks for the info, Greg!

That is correct, depending on the previous patches that the store has, you may need to remove and re-activate FedEx services.

We have just posted a patch to our 'Just In' section. The patch has been updated and includes folders for each version.

http://www.productcart.com/release-log.asp


]]> Tue, 24 Sep 2013 17:13:59 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21624.html#21624 <![CDATA[Fedex Web Services : It appears that the resolution...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21623.html#21623 Author: Greg Dinger
Subject: 5720
Posted: 24-September-2013 at 4:42pm

It appears that the resolution of this issue is somewhat inconsistent as opposed to an "across the board" install/fix.
 
- Some stores I have patched calculate shipping immediately after installing the patch files - I have seen this on 4.1 and 4.6/7 stores.  
- Some 4.1 stores require that you use the database updater that is part of the 4.1 patch. 
- And then I see 4.1 (and greater) stores where one must remove and re-activate the FedEx shipping before shipping calcs start working again. 
- Only one store thus far did not resume shipping calcs after installing the files, running the updater and re-activating FedEx.
 
If you have installed the files, and shipping calcs still do not work, please go into your shipping settings and make notes/screen captures about your settings.  Then click REMOVE to delete the FedEx settings, then re-activate.
]]> Tue, 24 Sep 2013 16:42:41 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21623.html#21623 <![CDATA[Fedex Web Services : Is there a revised ETA on the...]]> https://forum.productcart.com/fedex-web-services_topic5720_post21622.html#21622 Author: nashmulti
Subject: 5720
Posted: 24-September-2013 at 4:33pm

Is there a revised ETA on the patch for 4.6? We ship exclusively via FedEx, so our store is shut down until there's a fix. ]]> Tue, 24 Sep 2013 16:33:48 +0000 https://forum.productcart.com/fedex-web-services_topic5720_post21622.html#21622