ProductCart Shopping Cart Software Forums : Credit Card Blank... https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 04:44:15 +0000 Mon, 27 Jan 2014 12:52:20 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5790 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Credit Card Blank... : Thanks for the reply!Now that...]]> https://forum.productcart.com/credit-card-blank_topic5790_post21790.html#21790 Author: steverguy
Subject: 5790
Posted: 27-January-2014 at 12:52pm

Thanks for the reply!

Now that we know what the customer did to cause the issue, I think the odds of this happening again are pretty small.  That being said, if it does happen again I'll submit a support ticket.

Thanks!


]]> Mon, 27 Jan 2014 12:52:20 +0000 https://forum.productcart.com/credit-card-blank_topic5790_post21790.html#21790 <![CDATA[Credit Card Blank... : Hi Steverguy,After searching our...]]> https://forum.productcart.com/credit-card-blank_topic5790_post21789.html#21789 Author: ProductCart
Subject: 5790
Posted: 27-January-2014 at 12:43pm

Hi Steverguy,

After searching our support archives, we cannot find any other reports where the credit card information was not properly saved when using off-line credit card processing, but it might just be that no one has ever tried 'switching' from PayPay to Off-line CC after being unable to login to their PayPal account.

If you would like us to look into this further, please submit a support ticket through your ProductCart account so that we have the necessary details to review your version number and payment settings, etc.  Thank you.
]]> Mon, 27 Jan 2014 12:43:38 +0000 https://forum.productcart.com/credit-card-blank_topic5790_post21789.html#21789 <![CDATA[Credit Card Blank... : So after contacting the customer,...]]> https://forum.productcart.com/credit-card-blank_topic5790_post21788.html#21788 Author: steverguy
Subject: 5790
Posted: 24-January-2014 at 1:47pm

So after contacting the customer, we found that he tried to pay by PayPal, was locked out (maybe due to an incorrect password) and then tried to complete the order by Offline Credit Card.  Somehow the credit card information didn't save.

This must just be a bug.

]]> Fri, 24 Jan 2014 13:47:21 +0000 https://forum.productcart.com/credit-card-blank_topic5790_post21788.html#21788 <![CDATA[Credit Card Blank... : We had an order this morning that...]]> https://forum.productcart.com/credit-card-blank_topic5790_post21786.html#21786 Author: steverguy
Subject: 5790
Posted: 24-January-2014 at 9:43am

We had an order this morning that came in with no Credit Card information.

In the Payment Status panel, the Payment Method says Credit Card, and normally the card information is under that- and is for all the other orders.  But in this case, it's just blank.

Any ideas what could cause this?

Is it possible that during the process of saving the order a session variable might have timed out and disconnected the SessionId for the order with the credit card table?  I'm just guessing and trying to figure it out.

Thanks for your help,

Steve



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