ProductCart Shopping Cart Software Forums : Some orders aren't taxing https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 03:10:40 +0000 Fri, 28 Feb 2014 19:45:01 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5810 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Some orders aren't taxing : We get 1-2 orders per week that...]]> https://forum.productcart.com/some-orders-arent-taxing_topic5810_post21854.html#21854 Author: Polly
Subject: 5810
Posted: 28-February-2014 at 7:45pm

We get 1-2 orders per week that should charge tax, but don't.

It's always from zip codes that have 2 or more rates / lines to pick from.

When I try to re-create the problem using the customers addresses, sometimes the drop-down menu won't appear at all until I switch zip codes to something random and then back again.
(This happened with 98362 which has 10 options.)

I can't find anything consistent between the orders that don't charge tax, except that their zips all have 2 or more rates to choose from. 

We're using this table: WA_complete.csv in the usual location.

This isn't a new problem. It's been happening for a year or 2.
Any suggestions to fix this?   Customers don't like it when their order is higher than quoted online ... but we don't like eating 9% of their order.

Thanks for any ideas!
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