https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sat, 11 Apr 2026 03:10:41 +0000 Wed, 12 Mar 2014 02:36:37 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=5828 https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ https://forum.productcart.com/how-to-process-short-shipped-orders_topic5828_post21924.html#21924 Author: Guests
Subject: 5828
Posted: 12-March-2014 at 2:36am

Do you use the shipping wizard? This allows you to split orders based on qty for specific items.]]> Wed, 12 Mar 2014 02:36:37 +0000 https://forum.productcart.com/how-to-process-short-shipped-orders_topic5828_post21924.html#21924 https://forum.productcart.com/how-to-process-short-shipped-orders_topic5828_post21898.html#21898 Author: Chris Hadden
Subject: 5828
Posted: 11-March-2014 at 12:02pm

Here is a common scenario for our business can someone explain the best way to handle this in product cart.

A customer orders a product we do not have enough of. Let's say it is 100pcs we only have 98pcs. Typically we ship the 98pcs and the order is considered closed, We do not do back orders.  The customer has authorized the full amount, what I have been doing is editing that order so it reflects the actual amount we are shipping and then the total is correct and I can then capture the correct amount. I suppose that works well enough, however I just changed the order and there is no reflection on the invoice that the customer originally ordered a different quantity. That is confusing to them and us when looking back on it.  Any advice on how to handle this differently?

Thanks
Chris
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