This is a hosting issue.  IIS is the Windows application that allows web sites to live on the Internet.  Where are you hosted?  Their support folks are going to need to assist.

If you go to the troubleshooting page (help menu) do you see any errors under "Available Upload Components"?

An Error occurredwhile attempting to upload your images: Object required

This is probablydue to a default configuration option in IIS, which only allows the entity sizein a POST request to be 200,000 bytes (~200KB).

You have to changethis setting if you want to upload multiple images files or large image filesthrough the ProductCart application (otherwise you can just FTP the file to thesame location: e.g. the "pc/catalog" folder).

To change thissetting:

- Open IIS Manager

- Navigate the treeto your application

- Double click the"ASP" icon in the main panel

- Expand the"Limits" category

- Modify the"Maximum Requesting Entity Body Limit" to a larger value

I have tried reducing the file size to under 200KB but itstill doesn’t work. Is there a way to fix this? I do not have a way to access it via FTP.  

What is an IIS Manager or where do I find it?  

Thanks in advance!!