ProductCart Shopping Cart Software Forums : Endicia down for you? https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 15:01:05 +0000 Wed, 13 Jan 2016 14:02:26 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=6050 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Endicia down for you? : Greg, Awesome!! Thanks. email...]]> https://forum.productcart.com/endicia-down-for-you_topic6050_post22574.html#22574 Author: Wonderfulnews
Subject: 6050
Posted: 13-January-2016 at 2:02pm

Greg,

Awesome!! Thanks.

email sent
Nate

Edited by Wonderfulnews - 13-January-2016 at 2:04pm]]> Wed, 13 Jan 2016 14:02:26 +0000 https://forum.productcart.com/endicia-down-for-you_topic6050_post22574.html#22574 <![CDATA[Endicia down for you? : We now have what appears to be...]]> https://forum.productcart.com/endicia-down-for-you_topic6050_post22573.html#22573 Author: Greg Dinger
Subject: 6050
Posted: 13-January-2016 at 2:00pm

We now have what appears to be a repeatable procedure for fixing this.  I have resolved the issue on 3 servers and I am working on the rest of our network.

I have a zip file with certificates, and rudimentary instructions that I can provide if you e-mail me.
]]> Wed, 13 Jan 2016 14:00:49 +0000 https://forum.productcart.com/endicia-down-for-you_topic6050_post22573.html#22573 <![CDATA[Endicia down for you? : Greg, Thanks for the response!!!!...]]> https://forum.productcart.com/endicia-down-for-you_topic6050_post22572.html#22572 Author: Wonderfulnews
Subject: 6050
Posted: 13-January-2016 at 12:29pm

Greg,

Thanks for the response!!!!  Glad to hear there is a solution. I'll pass that on to my admin. Nate
]]> Wed, 13 Jan 2016 12:29:11 +0000 https://forum.productcart.com/endicia-down-for-you_topic6050_post22572.html#22572 <![CDATA[Endicia down for you? : Been fighting with this since...]]> https://forum.productcart.com/endicia-down-for-you_topic6050_post22571.html#22571 Author: Greg Dinger
Subject: 6050
Posted: 13-January-2016 at 12:27pm

Been fighting with this since Monday morning.  Yesterday we got 1 server patched so that the stores on that server are working, still working through 2 other servers.

The issue is that they switched from a SHA-1 SSL to SHA-2.  Installing Windows updates as well as installing 3 certs that I was provided yesterday led to the first server being resolved.
]]> Wed, 13 Jan 2016 12:27:22 +0000 https://forum.productcart.com/endicia-down-for-you_topic6050_post22571.html#22571 <![CDATA[Endicia down for you? : Starting Saturday morning we are...]]> https://forum.productcart.com/endicia-down-for-you_topic6050_post22570.html#22570 Author: Wonderfulnews
Subject: 6050
Posted: 13-January-2016 at 12:12pm

Starting Saturday morning we are no longer able to connect to the endicia label server through productcart.

When we go to print a USPS label the first step is for productcart to check our endicia account status. The XML response to the the XML request for account status is "Timeout" according to the log within productcart.

Our Endicia account works if we use the Endica Dazzle platform, we are able to ping the label server from our office PCs, we have changed nothing on our end and I have confirmed with the "label server tech" at Endicia that everything is operating correctly with one caveat. Apparently endica changed the ssl cert for the label server over the weekend which caused some problems initially ( which are explained here: endicia.com/support) but are now resolved according to them.

Obviously we followed the said instruction on endicia.com/support but that did not solve the issue.

Is anyone else out there having these issues?

We NEED to get this functionality back asap and doing the labels manually is killing us. Anyone have thoughts?

FYI: We are on v4.6

Nate
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