ProductCart Shopping Cart Software Forums : Print function gives db error https://forum.productcart.com/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 10 Apr 2026 19:04:59 +0000 Tue, 13 Dec 2016 08:43:26 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.04 360 https://forum.productcart.com/RSS_post_feed.asp?TID=6098 <![CDATA[ProductCart Shopping Cart Software Forums]]> https://forum.productcart.com/forum_images/pc_logo_50.png https://forum.productcart.com/ <![CDATA[Print function gives db error : So not quite sure why but I tried...]]> https://forum.productcart.com/print-function-gives-db-error_topic6098_post22730.html#22730 Author: Auntnana21
Subject: 6098
Posted: 13-December-2016 at 8:43am

So not quite sure why but I tried the raw error technique and it made it work! I added the "IF myVariable="1" THEN ' This is a comment to explain what the code does." line to my includes/opendb.asp and it made the print function work???

No idea why but hey, it's fixed! 
]]> Tue, 13 Dec 2016 08:43:26 +0000 https://forum.productcart.com/print-function-gives-db-error_topic6098_post22730.html#22730 <![CDATA[Print function gives db error : Hi Auntnana21,The best approach...]]> https://forum.productcart.com/print-function-gives-db-error_topic6098_post22729.html#22729 Author: ProductCart
Subject: 6098
Posted: 12-December-2016 at 5:49pm

Hi Auntnana21,

The best approach is to submit a regular support ticket under the customer account registered in our store:


.... and scroll down to the bottom of your account home page, select your license key from the dropdown field and click "Go" to reach the support form. The form will ask you for all the details that we need to investigate and troubleshoot the problem, and will make sure they get to us securely.

This requires enrollment in the following Support & Updates Plan:


In the meantime, you should be able to get a more meaningful error message (other than the generic and misleading DB connection error), by applying the technique described here:


]]> Mon, 12 Dec 2016 17:49:00 +0000 https://forum.productcart.com/print-function-gives-db-error_topic6098_post22729.html#22729 <![CDATA[Print function gives db error : I just migrated my ecommerce site...]]> https://forum.productcart.com/print-function-gives-db-error_topic6098_post22728.html#22728 Author: Auntnana21
Subject: 6098
Posted: 12-December-2016 at 3:30pm

I just migrated my ecommerce site hosting from hostgator to godaddy for a slew of reasons way too long to list. Everything is working just as it should except for the print function. We have credit apps in our cart. I can view, change status, edit, etc. Only when I click 'print' I get thrown to a new screen that says "You are receiving this message because the system is not able to connect to the database". The print file is in the same folder as the manage, edit files that are not giving the error so I have no idea what to look for on this.

I am fairly new to this product cart as I've only been with this company for a short while and didn't create it. If I need to provide any more information I apologize as I just don't know enough to know what I don't know. 


]]> Mon, 12 Dec 2016 15:30:01 +0000 https://forum.productcart.com/print-function-gives-db-error_topic6098_post22728.html#22728