Cart Empty after adding products from category pag

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   I'm sorry to revisit this topic, but it seems my earlier response of "all fixed" was incorrect.  I am now experiencing the Empty Cart message even on the computers which I tested this morning as working fine.  It again occurs when moving from the http Shopping Cart page to the https Checkout page.  

Another thing to note is we have turned the Session Saver off but nevertheless, we receive a Customer Service message indicating products have been loaded back into our cart when we reopen the browser and go to the site.

My boss is hesitant to move away from GoDaddy even though I have informed him several times it is not recommended for ProductCart hosting.  I know you can't make 100% assurances, but do you think if we moved the site this issue would go away?

And in the meantime, is there anything we can do?  I’m certain we are losing customers because of this.

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eeversole Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-May-2009 Location: Lawrence, KS Status: Offline Points: 0	Post Options Post Reply Quote eeversole Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 1:38am
	I'm sorry to revisit this topic, but it seems my earlier response of "all fixed" was incorrect. I am now experiencing the Empty Cart message even on the computers which I tested this morning as working fine. It again occurs when moving from the http Shopping Cart page to the https Checkout page. Another thing to note is we have turned the Session Saver off but nevertheless, we receive a Customer Service message indicating products have been loaded back into our cart when we reopen the browser and go to the site. My boss is hesitant to move away from GoDaddy even though I have informed him several times it is not recommended for ProductCart hosting. I know you can't make 100% assurances, but do you think if we moved the site this issue would go away? And in the meantime, is there anything we can do? I’m certain we are losing customers because of this.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 1:50am
	Check your PM.

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 2:16am
	We have a test store at GoDaddy that uses SSL and works. I just tested on your store and it worked fine. The issue is sporadic so is probably due to an overloaded server.

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 2:52am
	Okay and for all that have been responding on this topic. I believe I have discovered the root cause of this. This is issue was bugging me so I have been doing some testing with one of our customer sites on our Windows2008 64Bit server and have been able to replicate this issue on our systems. What is happening is the environment is creating a separate session variable each for "http" and another for "https" so that when you switch between them, it will give the appearance of missing items. You can verify this when you experience the empty cart (if you are in https) by simply changing the URL for the page you are on to http and you will see your items in the cart. The root of the problem is ProductCart running in the Win2008/IIS7 environment when IIS7 is set up using default values. There is some key differences between IIS6 and IIS7 as I am discovering myself. If you do not have your own server you will need to be in discussion with your web host to have them change some settings in IIS7. The Fix for IIS7 I the IIS properties window, under the ASP tab --> Session Properties, there is a setting for "New ID on Secure Connections" (this is the friendly name). IIS7 had this set on/enabled by default. You will need to ask your host to turn this setting off. Once this is done, you should not have any further issue. A more detailed explanation for this is discovered in looking at the real name for this setting which is "Keep Session ID Secure" and the description of this setting is that when enabled, it will ensure a secure channel by storing session info in an encrypted cookie. I apologize for letting my geek show though a bit here but it is a tough one to explain. Suffice it to say that if your host will change this setting, it "Should" work for you.
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 3:02am
	I do want to add one thing to my post by saying that you really, really need to get away from GoDaddy. I know this is a broken record theme here in the forum but it is worth saying again. For those that may be reading this post now or in the future, please take note that the chance of GoDaddy being willing to make any sort of simple server change like what I described in my previous post is very slim. I cannot emphasize enough how important it is that you host your ProductCart Store with a host that not only understands the application but is able to willingly customize the environment to better accomodate this Software.
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 03-March-2010 at 12:52pm
	Hi Eeversole, Re "My boss is hesitant to move away from GoDaddy" - GoDaddy may be cheap, but there is a reason why! Some people have sites that work fine at GoDaddy, many don't. The time spent troubleshooting problems and getting to a support person willing and able to assist and the lost orders (& repeat customers) whilst a site is down and your battling through the GoDaddy helpdesk is likely to cost far more than choosing a good hosting company. Just my two cents on that subject Mark, Thanks for your post! There is an FAQ and WIKI entry, but it's fairly brief and so I suspect it's easy to miss when searched for. I will use the info you provided to expand it (so please excuse me plagiarizing your post :-) ). Hamish
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

benpate Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 15-February-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote benpate Report Post Thanks(0) Quote Reply Posted: 17-March-2010 at 9:08am
	I haven't noticed the empty cart syndrome since i put in my non-www redirect but we do suffer from UPS not returning results sometimes and it gets fixed after a server reboot. Our store is on a dedicated server and set to use "Default App Pool". I found these settings in IIS 6.0, but am not sure what the suggested values are.
	ProductCart SEO - Resellers and Affiliates welcome

ecotutor Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26-March-2009 Status: Offline Points: 0	Post Options Post Reply Quote ecotutor Report Post Thanks(0) Quote Reply Posted: 06-April-2010 at 10:34pm
	I have recently moved my site to a windows 2008 server. It is on its own application pool on IIS. My customers are now experiencing difficulty but I cannot consistently reproduce the problem. They state that they are trying to place an order but when they click "checkout" the system tells them there are no items in the cart. If they view the cart, it shows the items. After reading the posts above, I contacted my host, explained the situation and asked them to ensure that only one worker process was allowed . They have no idea what I am asking for, so I am now trying to fix this myself. There is one page on my hosting site that allows me to choose the Managed Pipeline Mode for my site's Application Pool. Values can be Integrated or Classic. When the value is Integrated, IIS uses the integrated IIS and ASP.NET request-processing pipeline to process requests in the application pool. When the value is Classic, IIS uses separate IIS and ASP.NET request-processing pipelines to process requests in the application pool. The default value is Integrated. Would changing it to Classic help my situation? Thanks for any assistance you can give me on this issue.

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 06-April-2010 at 10:44pm
	Your site definitely needs its own dedicated pool to run on Win2008/IIS7 and Definitely needs to be in "Classic Mode" as well as have 32 bit applications set to True. The reason for this is that Classic ASP is not compatible with 64Bit servers. As for the cart, this is likely another behavior setting that needs to be changed in IIS. In the sites section of IIS you will click on asp go to the behaviors. you need to ensure that Parent Paths is enabled. The critical setting and likely the culprit, is the one labeled keep session ID secure ... This MUST be set to FALSE. Make these changes in IIS and you will likely have your site back to normal. If you need further assistance you can email or call me Edited by cognecy - 06-April-2010 at 10:45pm
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 06-April-2010 at 10:45pm
	PM Mark Shipp a.k.a cognecy. He can help you. He's been bull-dogging Win2k8 issues with PC quite well.