ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Using ProductCart
  New Posts New Posts RSS Feed - checkout error when cart is restored
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

checkout error when cart is restored

 Post Reply Post Reply
Author
Message
austcold View Drop Down
Groupie
Groupie


Joined: 29-May-2008
Location: Australia
Status: Offline
Points: 0
Post Options Post Options   Thanks (0) Thanks(0)   Quote austcold Quote  Post ReplyReply Direct Link To This Post Topic: checkout error when cart is restored
    Posted: 11-March-2011 at 7:39am
The latest ProductCart version now restores the shopping cart for returning customers. When this occurs in my store they get an error when they click continue from the shipping option.

Here are the conditions.

When you have added a product to the cart and you close the browser, then return to the store, ProductCart now displays

"We loaded back into the shopping cart items that you had added during your last visit, so you don't have to look for them again."

If you click "View Cart" and proceed through the checkout when you get to the Shipping or Freight option all is fine until you click "Continue"

Then you get,

"There was an unexpected problem updating your order. Please contact us so we can help save your order, or try again."

And it just keeps looping.
www.austcoldindustries.com.au

Back to Top
ProductCart View Drop Down
Admin Group
Admin Group

ProductCart Team

Joined: 01-October-2003
Status: Offline
Points: 135
Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 11-March-2011 at 9:53am
Please make sure that you have applied the latest patches from the "Just In" section of our Support Center - in particular the "Restore Shopping Cart" fix posted in January:

http://www.productcart.com/technical-support.asp#newIssues
The ProductCart Team

Home of ProductCart shopping cart software
Back to Top
austcold View Drop Down
Groupie
Groupie


Joined: 29-May-2008
Location: Australia
Status: Offline
Points: 0
Post Options Post Options   Thanks (0) Thanks(0)   Quote austcold Quote  Post ReplyReply Direct Link To This Post Posted: 11-March-2011 at 7:36pm
I just tried that, no change.

Early Impact have responded to a support ticket, and said it appears to be related to my shipping rates calculation.

No doubt they will get to the bottom of it soon.
www.austcoldindustries.com.au

Back to Top
avalight View Drop Down
Newbie
Newbie


Joined: 21-September-2007
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote avalight Quote  Post ReplyReply Direct Link To This Post Posted: 11-March-2011 at 8:48pm
I have submitted a support ticket as well on this restore cart feature.  In my ticket, the issue involves when the popup appears, and if you are logged in, and you click clear cart, it clears the cart and logs you out.  So I have turned this feature off.
Curt
Back to Top
Matt View Drop Down
Moderator Group
Moderator Group


Joined: 20-July-2006
Location: United States
Status: Offline
Points: 73
Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt Quote  Post ReplyReply Direct Link To This Post Posted: 11-March-2011 at 9:08pm
Hi avalight, I just wanted to clarify for other readers that you were specifically talking about a manual "saved cart" restore from the customer center.  In the majority of cases a cart is being restored for returning customers.  In other words, the cart is restored as soon as they arrive at the store well before they log into their account.  Austcold's situation is not directly related to this feature, but the scenario you brought up is in the tracking system and waiting a patch.
Back to Top
austcold View Drop Down
Groupie
Groupie


Joined: 29-May-2008
Location: Australia
Status: Offline
Points: 0
Post Options Post Options   Thanks (0) Thanks(0)   Quote austcold Quote  Post ReplyReply Direct Link To This Post Posted: 14-March-2011 at 8:00am
Just to correct my last post.

The issue is calculating shipping weight not rates!
www.austcoldindustries.com.au

Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.109 seconds.