Control panel errors(or alternative solutions)?

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   The manage taxes page doesn't even load. I click it, a new page starts to come up, but then the page abruptly claims it has finished loading. It doesn't even get to the point where any graphics show up. Just a barely visible, unresponsive menu and a paragraph description of what I'm suppose to be able to do on that page.

We have multiple states that tax some sales. We need to remove one. Is there another way?

Sometimes shipping isn't always charged on orders. I noticed there's a checkbox selected that lets a customer complete an order without shipping being calculated. I tried to uncheck it, but when I click save, the page returns a bunch of errors and doesn't load. Do I need to turn the store off? Do all pending orders need to be processed before this changes?

It's frustrating when a basic functionality of the productcart control panel doesn't work, especially when the solution will probably result in paying for support. Any help?

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padreick Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-February-2012 Status: Offline Points: 24	Post Options Post Reply Quote padreick Report Post Thanks(0) Quote Reply Topic: Control panel errors(or alternative solutions)? Posted: 05-March-2012 at 1:30pm
	The manage taxes page doesn't even load. I click it, a new page starts to come up, but then the page abruptly claims it has finished loading. It doesn't even get to the point where any graphics show up. Just a barely visible, unresponsive menu and a paragraph description of what I'm suppose to be able to do on that page. We have multiple states that tax some sales. We need to remove one. Is there another way? Sometimes shipping isn't always charged on orders. I noticed there's a checkbox selected that lets a customer complete an order without shipping being calculated. I tried to uncheck it, but when I click save, the page returns a bunch of errors and doesn't load. Do I need to turn the store off? Do all pending orders need to be processed before this changes? It's frustrating when a basic functionality of the productcart control panel doesn't work, especially when the solution will probably result in paying for support. Any help?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 05-March-2012 at 3:09pm
	Hi, It seems like your possibly missing some files. Please check all the files were correctly uploaded. Many FTP tools will carry out compares, I use Total Commander. Don't forget certain files get changed by configuration or are part of your design. Also check your folder permissions - the easiest way is from the admin pages Help > Troubleshooting Utility. If those don't solve it then you will need to raise a support ticket. Don't forget it also includes access to upgrades as well as support. IMHO it's tremendous value!
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code