Error with adding products / drop shippers.

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   Selecting drop-shipper from dropdownlist on edit product page doesn't actually add product to that drop shipper.

To add product to drop shipper, must select drop shippper from list and then go to products, then select to add product.

If product was already selected in dropdown on edit product page, product will not show up in list of products to add to drop shipper - maybe it's partially added?

If go back to edit product page, select blank selection from drop-shipper dropdown (item is dropshipped but no dropshipper selected), then go back to dropshipper products page, then the item will show up on the list of products to add to drop shipper.

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That summarizes it. I'm working on this error now. Tested and replicated in the demo store.

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Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Topic: Error with adding products / drop shippers. Posted: 09-July-2010 at 6:25pm
	Selecting drop-shipper from dropdownlist on edit product page doesn't actually add product to that drop shipper. To add product to drop shipper, must select drop shippper from list and then go to products, then select to add product. If product was already selected in dropdown on edit product page, product will not show up in list of products to add to drop shipper - maybe it's partially added? If go back to edit product page, select blank selection from drop-shipper dropdown (item is dropshipped but no dropshipper selected), then go back to dropshipper products page, then the item will show up on the list of products to add to drop shipper. ---------------- That summarizes it. I'm working on this error now. Tested and replicated in the demo store.

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 09-July-2010 at 6:43pm
	Also, I'm unable to delete a drop-shipper. edit Was able to delete a drop shipper only after removing all products assigned to that drop shipper. Edited by Brett - 09-July-2010 at 7:26pm

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 09-July-2010 at 6:52pm
	I have drop shipping active on a number of sites Brett. I know with certainty that I have changed a dropshipper to my own e-mail address, such as when testing the HTML drop ship PO mod a couple weeks ago. That worked fine for me.

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 09-July-2010 at 7:02pm
	After deleting both of my drop shippers and creating a new one, then using the drop-shippers page to add a product to the new drop shipper, the e-mail just sent to the right address. This is a tricky bug, but I'm definitely not imagining it. I'll let you know when I know more.

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 09-July-2010 at 7:21pm
	The error with changing e-mails was an issue with using Google Apps for Businesses (google-hosted @domain.com email) and the HELM control panel. I had some e-mail addresses defined in the HELM control panel, one of which was the catchall and was forwarding. I had also used the DNS manager to change my mail server. After I deleted all e-mail accounts from HELM, the e-mail was correctly sent. I think this is because the e-mail was being sent from the server (productcart) to what it thought was the same server, so instead of resolving the mail dns and pointing it to google apps' email servers, it assumed it was the same e-mail server as the sender and went straight to the catchall. What's strange is that HELM assumed mail.liftchair.com = mail.greybearddesign.com even though in the DNS settings i defined mail.liftchair.com = ghs.google.com The issue with adding a Product to a Drop-Shipper via the edit product page still seems to be affecting both my site and the demo store. Edited by Brett - 09-July-2010 at 7:26pm

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 10-July-2010 at 3:36pm
	As usual, EarlyImpact has taken my support request and told me it's not actually an error. In a few hours when they look more closely and follow the directions given on my support request, they will realie it is an error. I was going to go to the demo store and take a few screenshots to prove my point, but in the process I've run into ANOTHER ERROR! Screenshots to follow.

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 10-July-2010 at 3:39pm
	http://img685.imageshack.us/gal.php?g=step1t.jpg From all of the images here, you can see that I now cannot even delete the drop shipper, even after removing all products from that drop shipper!! It keeps saying the drop shipper was removed, and then when I go to view all drop shippers, it's right back there. Here's most likely why: My original error I mentioned actually is an error, so while the drop shipper shows that it has no products, someone has in fact gone to the product edit details page and added the drop shipper via the dropdown under the weight and shipping tab. Greg, as I said before, it would be great if I didnt have to waste so much time all the time proving that these errors are actually errors, because they waste my time when I'd rather be setting up drop shippers on my site!

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 10-July-2010 at 3:40pm
	Now I'll take another set of screenshots to illustrate my original point which is this: If you add a product to a drop shipper through the edit product details page > weight and shipping tab > drop shipper radio > and select drop shipper from dropdown............... Then that Product will not show up if you go to view drop shippers > view all > click the Products link next to the drop shipper (so to show a list of items assigned to that drop shipper) Screenshots to follow... edit Once I figure out how to actually delete that drop shipper LOL edit2 The drop shipper was removed, and I am now unable to replicate the original problem that I was able to replicate on the demo store yesterday. I. Give. Up. Edited by Brett - 10-July-2010 at 3:52pm

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 10-July-2010 at 3:56pm
	Whatever, everything works fine today. Nothing worked at all yesterday. I'm not going to even try to figure this out. Next time I'll be ready with screen recording software. It's pretty unlikely that I was just a complete idiot yesterday and unable to do this at all, and yet today it gives me no trouble at all. Something is up.