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New MojoZoom feature |
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Rick_N 
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Joined: 11-August-2006 Location: Canada Status: Offline Points: 0 |
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 Topic: New MojoZoom featurePosted: 28-July-2010 at 9:52pm |
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I have the apparel add-on and the magnifier works fine on page load, but if I select any one of the additional images the magnifier no longer works, on any image on that product detail page. Once I reload the page the same happens. Before I submit a ticket I was wondering if anyone else has experienced the same issue, or if this is a known issue with stores that use additional images? I tried the store demo but I could not find any products that had additional images associated with them, so I could not duplicate the problem.
Thanks.
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katharina
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Joined: 25-October-2005 Location: United States Status: Offline Points: 0 |
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Posted: 28-July-2010 at 10:13pm |
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Try another browser and see if it does the same.
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Katharina
******************* www.GermanPlaza.com ******************* |
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Matt
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Joined: 20-July-2006 Location: United States Status: Offline Points: 73 |
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Posted: 29-July-2010 at 2:28am |
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Hi Rick, we are looking into your report. Can you please raise a ticket?
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Rick_N
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Posted: 29-July-2010 at 2:54pm |
Both Firefox and IE7 have the same effect.
Thanks.
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Rick_N
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Posted: 29-July-2010 at 2:55pm |
Hiya Matt, OK will do. Thanks.
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bodyexposed
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Joined: 16-September-2008 Location: London UK Status: Offline Points: 6 |
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Posted: 12-August-2010 at 12:45pm |
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I have just installed the 4.1 update and am finding the same problem as Rick. The Mojozoom works on page load, but as soon as I mouse over one of the additional image thumbnails, just an empty space appears (in Firefox).
Additionally, I see that Mojozoom is turned off by default; it is going to be a pain to have to enable it separately on every product. |
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Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
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Rick_N
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Posted: 12-August-2010 at 2:46pm |
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Actually EI sent me a fix for this yesterday and I am happy to say all is working fine! No issues whatsoever. Contact EI and I'm sure they will send you the fix.
Also, to update the ImageMagnifier, go to Global Changes and you can change them all at once. No need to individually change each one.
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bodyexposed
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Posted: 12-August-2010 at 3:21pm |
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Rick, thanks for the info.
Matt/Hamish, do I need to raise a ticket or will this be published on 'Just in' ? |
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Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
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Matt
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Joined: 20-July-2006 Location: United States Status: Offline Points: 73 |
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Posted: 12-August-2010 at 3:33pm |
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It will be in a service pack for 4.1, which should be available later today or tomorrow.
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katharina wrote: