Authorize.net eChecks Not Working

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   We added eChecks to our Authorize.net gateway.  It is enabled in Authorize.net.
The option for "Accept Checks" is missing in the ProductCart Authorize.net payment option.

Perhaps the ProductCart documentation is wrong or I am missing something?

http://wiki.earlyimpact.com/productcart/authorizenet#electronic_checks

ProductCart v4.6a.  Using ProductCart with Authorize.net for 3 years.

There is no customization to our ProductCart installation.

Thank you in advance for any feedback to help solve this issue.

Jack

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odathp Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19-April-2010 Status: Offline Points: 0	Post Options Post Reply Quote odathp Report Post Thanks(0) Quote Reply Topic: Authorize.net eChecks Not Working Posted: 12-June-2013 at 10:27pm
	We added eChecks to our Authorize.net gateway. It is enabled in Authorize.net. The option for "Accept Checks" is missing in the ProductCart Authorize.net payment option. Perhaps the ProductCart documentation is wrong or I am missing something? http://wiki.earlyimpact.com/productcart/authorizenet#electronic_checks ProductCart v4.6a. Using ProductCart with Authorize.net for 3 years. There is no customization to our ProductCart installation. Thank you in advance for any feedback to help solve this issue. Jack

odathp Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19-April-2010 Status: Offline Points: 0	Post Options Post Reply Quote odathp Report Post Thanks(0) Quote Reply Posted: 13-June-2013 at 12:15pm
	It seems that support on the "Support Forums" has been discontinued. In the 3-4 years we have been using ProductCart we have always received some sort of reply from staff, even if it was to open a support ticket. Of course, this is a stock feature that should work "out of the box" and should not require a support ticket. As a former re-seller, we have always recommended ProductCart for the robust set of enterprise level features along with the reliable support we have received. Additionally, we have always faithfully upgraded to the latest version paying the annual maintenance fee because we believed in ProductCart. Since we are now stuck with the inability to activate an advertised feature that is very important to our business model, we are forced to start researching alternatives. For the benefit of others that may be looking to resolve this issue I will make an attempt to post my findings. Thanks, Jack

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 13-June-2013 at 8:33pm
	Hi Jack, You mentioned that you have always maintained enrollment in the ProductCart Support & Updates Plan, so that is definitely the proper method for submitting this type of question or concern. Providing technical support via the Forum would induce customers to opt out of the support plan and use the Forum, which is simply not a sustainable business model for us. In terms of the issue with Authorize.net eChecks though... our developer that performed the original integration is out until Monday, but we'll look into it as soon as possible and post back with an update. Edited by earlyimp - 13-June-2013 at 8:33pm
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