Downloadable Settings

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   I have a product (PDF) that I just made downloadable, but ProductCart is acting as if I did nothing.I read the steps on this and it seems very clear:
Downloadable Settings tab, downloadable product?, selected "Yes", entered full HTTP path to the file, make URL expire?, selected "Yes" (after 3 days) and saved it.
I then purchased the product and I'm getting the same order confirmation email I was getting before I made the product downloadable, with no download URL or anything additional in the email.  It's the same confirmation email I get for a non-downloadable product.

Is there something I'm not doing?

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packetsolutions Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-June-2010 Location: Florida Status: Offline Points: 8	Post Options Post Reply Quote packetsolutions Report Post Thanks(0) Quote Reply Topic: Downloadable Settings Posted: 13-November-2016 at 11:55pm
	I have a product (PDF) that I just made downloadable, but ProductCart is acting as if I did nothing.I read the steps on this and it seems very clear: Downloadable Settings tab, downloadable product?, selected "Yes", entered full HTTP path to the file, make URL expire?, selected "Yes" (after 3 days) and saved it. I then purchased the product and I'm getting the same order confirmation email I was getting before I made the product downloadable, with no download URL or anything additional in the email. It's the same confirmation email I get for a non-downloadable product. Is there something I'm not doing?

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 14-November-2016 at 8:05am
	Be sure the status of the order is marked paid and processed. If the URL email is not sent at that time, then please open a support ticket so we can review the settings.

packetsolutions Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-June-2010 Location: Florida Status: Offline Points: 8	Post Options Post Reply Quote packetsolutions Report Post Thanks(0) Quote Reply Posted: 14-November-2016 at 10:20pm
	Hi there. Thanks, but I figured out. It was that I wasn't using "www" in full HTTP path to the downloadable file. Even though the path was good, the cart was ignoring it without the "www" included in the path. Thanks. Edited by packetsolutions - 14-November-2016 at 10:52pm

Conjuring Arts Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26-January-2017 Status: Offline Points: 1	Post Options Post Reply Quote Conjuring Arts Report Post Thanks(0) Quote Reply Posted: 26-January-2017 at 5:58pm
	I have a physical product that we would like to also allow the instructions for to be downloaded. Will this work?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 26-January-2017 at 6:07pm
	It's just a matter of properly forming a link in your product description, pointing that link to the file (PDF?) containing said instructions. Write to me directly and I'll show you. Give me a link to the product you are referring to.