Authorizenet and an edited order

I edited my first order Friday.  After changing a mistyped zip code, which changed the shipping amount, raising the total of the order, I included the edited order in a batch process.  We use authorizenet as a payment gateway.  The edited order was voided at Authorizenet, as expected, but there is no evidence of a new authorization as is explained in the text I cut and paste below from the Product Cart Wiki-

"If the new order amount is higher than the original order amount, both payment gateways behave in the same way, which is to void the original transaction and obtain a new authorization."

Did I do something wrong?  Also, how do I now collect the money from this customer?  The product has already been shipped.

Thanks,

Carla Hardwick
Creation Sensation

Hi, thanks for the suggestion about printing the invoice to get credit card info.  I took a look at that, and it only gives me the first four digit and the last four digits with the xxxxxxxx in the middle.  Is it possible to use that information to submit another order?  I tried it on authorizenet in the virtual terminal and it didn't work for me.

On the day this happened, there were only three orders to be processed.  two of them had been edited to correct shipping charges.  These two voided on authorizenet and no charges were reissued.  I am sure about that.  The third order worked just fine.

First I must say it is always a bad idea to increase the order amount for the following two reasons.  First you need the permission by the customer, and second your processing gateway may have rules against it.  Reducing the amount is never a problem.  We occasionally have customers that enter zip codes incorrectly and the shipping is off.  Most often we have international orders without shipping charges calculated.  What we have been doing is creating a hidden product for "shipping cost for customer joe smith" or what ever you would call it.  We put there the difference with an explanation in the description field.  Next we email that link to the customer and kindly ask them to pay for it.  They either accept and pay or they decline.  When they decline we refund the original order.  The only down side is you pay an additional processing fee, on the upside you have the customers approval when they pay.   Here is a page in the wiki that tells you how to do it:
http://wiki.earlyimpact.com/how_to/links_to_hidden_products
We tell our customers that it is good for us not having the credit card info.  It protects them against possible hacker break ins or bad employees.  Not that we have any issues in the first place.  There is nothing to be found on our server, and that is also the reason why they have to enter the credit card for each order.  You can always call the customer and ask them to provide the card over the phone, but we found it is simpler to send a link with the option to pay online.  The URL does match the one from the first order, while a phone call can be done from anywhere.
I hope that this will help you,
Katharina
 

loracady,

I know this is getting a little off topic from the original post, but...

in Authorize.net there is a way to adjust the customer total down without causing 2 charges to the customer's card.  (This can only be done with a new total that is less than the original charge)

1.  you cannot use the batch process feature in PC to do this
2.  enter your Authorize.net account
> go to unsettled transactions
> click the transactiojn number you wish to edit
> click capture...it will open a "capture transaction" window with the order total listed in a text box
> edit the order total to the new order total and click the OK button to capture the new order total

You have now adjusted the customer total in Authorize.net without voiding and re-authorizing a new transaction.

You will also need to manually update the customer's payment status in your PC Admin.
 

Authorizenet says that their records show that the cart never passed on the information to authorizenet to rebill the orders.  I dummied up a couple more orders to try it again, and while the original order was voided, neither of the new orders were received at authorizenet.  One order was for more than the original purchase, and one order was for less than the original purchase.  The only conclusion that I can come to is that the cart is not working properly in this area. 

I will contact the customers in question and try to get their credit card information. But I will not try to use the cart to capture orders that I have edited any more.  I'll do it manually at authorizenet instead.  It would have been nice to be able to do that through the cart.

Thanks to everyone for the suggestions.