Error in cat_popup.asp

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   We moved our ProductCart store to a new server earlier this week. Today is the first time I've needed to do category maintenance on an item after the move. The cat_popup.asp windows loads fine, with the URL referencing the idProduct and intTotCat. When I select the option to add/remove product from any category and click Continue, instead of getting the list of catagories, I get a simple message "error in cat_popup.asp". I get the same thing when selecting the option to review current categories.

Nothing is showing up in the Error Information log under the Help menu.

Any ideas what I should look for?

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BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Topic: Error in cat_popup.asp Posted: 14-August-2009 at 12:18pm
	We moved our ProductCart store to a new server earlier this week. Today is the first time I've needed to do category maintenance on an item after the move. The cat_popup.asp windows loads fine, with the URL referencing the idProduct and intTotCat. When I select the option to add/remove product from any category and click Continue, instead of getting the list of catagories, I get a simple message "error in cat_popup.asp". I get the same thing when selecting the option to review current categories. Nothing is showing up in the Error Information log under the Help menu. Any ideas what I should look for?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 12:50pm
	Hi, See this guide to displaying the detailed error message : http://wiki.earlyimpact.com/how_to/show_raw_errors The commonest cause of problems following a move is a corrupt or missing file. Edited by Hamish - 14-August-2009 at 12:52pm
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 1:28pm
	I commented out the on error resume next in opendb.asp and adminv.asp. Now I'm getting 500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed. Any suggestions where to put response.write commands in the source file to narrow down where the error is triggering?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 1:36pm
	Change your browser settings Brian. Tools, Internet Options, Advanced, uncheck "show friendly error messages"

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 1:40pm
	I just verified that iIt is unchecked. Since I do .NET development for our in-house sites, I never turn on friendly errors on my system.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 1:48pm
	It must be IIS that is set up not to show detailed errors.
	The ProductCart Team Home of ProductCart shopping cart software

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 1:57pm
	Turned off the custom 500 error page in IIS, now getting The page cannot be displayed because an internal server error has occurred. Guess I need to look at the Plesk control panels on the old and new servers and compare them setting-by-setting.

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 5:14pm
	Now, people are getting a 500 error when trying to check out. We have had 9 orders successfully placed on the site today, but now when the checkout process tries to go to the payment gateway (gwusaepay.asp in our case) we're consistently getting the "500 - internal server error" message.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 5:22pm
	Brian: - Restore the error trapping (on error resume next) that you had disabled - Submit a support ticket Clearly this new server that you are using does not have everything that you need to have in place. Once you submit your ticket, we can look at a couple of things to try to determine where the issue is.
	The ProductCart Team Home of ProductCart shopping cart software

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 14-August-2009 at 5:27pm
	Restoring error trapping fixed the payment gateway issue. Still having an issue with category management, but I'll get a ticket going first thing Monday. I'm not available to go back-and-forth over the weekend, won't be able to grant FTP access during that time, etc.

Error in cat_popup.asp

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.