error testing checkout in test mode

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   Hi, this has been a painful 14months that we have been setting this product up, we are finally to were we think we can test the checkout, but going through the checkout in test mode, when we get to the end we get a generic error message: "there was a problem incompleting your order. We apologize for the inconvenience. Please contact customer support to review your order."

I have been through the troubleshooter, and all things show as being correct, can anyone please give suggestions as to what I need to look into in this regard? any help would be great, I feel this may be the last straw.... PLEASE HELP!!!!

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synergy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote synergy Report Post Thanks(0) Quote Reply Topic: error testing checkout in test mode Posted: 04-February-2010 at 1:15pm
	Hi, this has been a painful 14months that we have been setting this product up, we are finally to were we think we can test the checkout, but going through the checkout in test mode, when we get to the end we get a generic error message: "there was a problem incompleting your order. We apologize for the inconvenience. Please contact customer support to review your order." I have been through the troubleshooter, and all things show as being correct, can anyone please give suggestions as to what I need to look into in this regard? any help would be great, I feel this may be the last straw.... PLEASE HELP!!!!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 1:21pm
	Hi Synergy, welcome to the forum. "incompleting your order" ? Me-thinks you are missing a space :-) The troubleshooter only covers settings to do with general store configuration - issues that cause quite a few problems. Specific problems to do with payment gateways etc are not covered - as there are many gateways. Please raise a support ticket so we can investigate.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

synergy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote synergy Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 1:23pm
	in completing* Sorry about that Edited by synergy - 04-February-2010 at 1:25pm

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 1:29pm
	Hi Synergy, Not a problem :-)
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 1:33pm
	14 months to setup ProductCart? Assuming your Web hosting account is ready, setting up ProductCart takes minutes, not months. That's why at Early Impact we only charge you $50 to do the setup for you, if you don't want to have to worry about it. Have you submitted any support tickets asking for help during this time? Let us know the ticket numbers so that we can investigate what happened with your installation.
	The ProductCart Team Home of ProductCart shopping cart software

synergy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote synergy Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 2:37pm
	I have not submitted any support tickets, Honestly I am coming midway in this project and just trying to find a helpful suggestion into troubleshooting this problem, what is the case that this error shows up, I assume its a default one but is there anyway of getting more info out of it? it happens after I enter the credit card info in and move to the next page. Also is this something that can be fixed via the control panel? and in regards to the support ticket I dont have access to the login info as of now, working on getting that, so any help that can be given now in the mean time would be great. btw the order shows in the control panel as incomplete Edited by synergy - 04-February-2010 at 2:40pm

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 04-February-2010 at 3:25pm
	We do not have enough information to assist you here, and some of the information that we will need (e.g. temporary access to the store's ProductCart Control Panel) is confidential and should certainly not be posted here. Please open a support ticket. If you are unable to do so, please send a message to info at earlyimpact.com with your ProductCart license information. The license key can be found in the file "includes/storeconstants.asp".
	The ProductCart Team Home of ProductCart shopping cart software