Confirmation email not sending

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   Hello-

We are using Product 4, SP4 and over the July 4th weekend began hearing from customers that some confirmation emails were not being sent. 

We have switched the email setting from CDOSYS to CDO, but still are receiving scattered reports of confirmation emails not making to our customers.

There does not seem to be any common thread with the customers, email address, time, etc. It seems odd that the problem has just popped up.

We have made no changes to the email system.

Any ideas?

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jeffjorgy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21-May-2009 Status: Offline Points: 0	Post Options Post Reply Quote jeffjorgy Report Post Thanks(0) Quote Reply Topic: Confirmation email not sending Posted: 15-July-2010 at 4:10pm
	Hello- We are using Product 4, SP4 and over the July 4th weekend began hearing from customers that some confirmation emails were not being sent. We have switched the email setting from CDOSYS to CDO, but still are receiving scattered reports of confirmation emails not making to our customers. There does not seem to be any common thread with the customers, email address, time, etc. It seems odd that the problem has just popped up. We have made no changes to the email system. Any ideas?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-July-2010 at 4:25pm
	First, use the test tool in the admin to see if the test e-mail gets sent to you. If that is successful, or not, then you need to work with your host. It's not likely a ProductCart issue. There's all sorts of weirdness that can happen, and it can be as simple as the SMTP service has stopped on your server and needs to be restarted. Or you may need to set your "send from" e-mail address and the SMTP authentication flag. Let us know what you find out.

macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Posted: 15-July-2010 at 6:48pm
	Hi Jeff, I had a similar problem crop up all of a sudden. It may not be your issue but it turned out that with my host I needed to show my outgoing smtp as relay.host.com rather smtp.host.com. Once I made the change, all worked as expected.
	Alan MacPherson Custom Leather