Google Analytics

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   We seem to be having gross undereporting of our orders in google analytics. I am not sure what the issue is. We have installed our code correctly, as per product cart tech support, and yet we seem to only have less than half of our orders recorded.  Does anyone out there have any advice?

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dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Topic: Google Analytics Posted: 19-August-2010 at 11:37am
	We seem to be having gross undereporting of our orders in google analytics. I am not sure what the issue is. We have installed our code correctly, as per product cart tech support, and yet we seem to only have less than half of our orders recorded. Does anyone out there have any advice?

ITistic Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 26-January-2009 Location: FL Status: Offline Points: 0	Post Options Post Reply Quote ITistic Report Post Thanks(0) Quote Reply Posted: 19-August-2010 at 9:35pm
	Hi, What payment processors are you using on your store? If you're using Google Checkout then most likely this is causing the discrepancy. Any chance we can get a link to the store in question? Also, if you're using the 3.x build of ProductCart you'll need to use the legacy Analytics code. I don't think this is the problem, though, as typically it would not work at all if you were using the wrong code, whereas yours is working sometimes.
	Shawn Berg Owner / Project Manager (877) iTISTIC / (877) 484-7842

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 19-August-2010 at 10:25pm
	We are using Authorize.net, Google checkout and Paypal. About 85% of our orders come through Authorize.net so I don't think it's a Google Checkout issue. I have seen specifically Google checkout orders post to analytics so I know that it's working in that sense. Here's a link to the store: [redacted]. We are running version 4.0a SP4 and we have the most current analytics code as per the product cart wiki article. Any ideas? Thanks. Edited by earlyimp - 13-January-2014 at 5:03pm

ITistic Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 26-January-2009 Location: FL Status: Offline Points: 0	Post Options Post Reply Quote ITistic Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 9:52am
	What percentage of your orders aren't being reported in Analytics?
	Shawn Berg Owner / Project Manager (877) iTISTIC / (877) 484-7842

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 11:12am
	At least 50%.

razorclicks Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-August-2010 Status: Offline Points: 0	Post Options Post Reply Quote razorclicks Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 12:55pm
	I can PM the data showing the discrepancy that dccreatives was referring to. It is across the board underreporting, even the transactions from AdWords. AdWords will show 138 conversions, and GA will show only 66 of them. Same for revenue and other ecommerce data. Visits as compared to clicks being reported in AdWords are off, but not by that much (which may be normal for GA). We need someone to investigate this issue and will compensate for the service.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 1:13pm
	Everyone: just like we told dccreatives in a ticket that they recently opened on this topic, you need to contact Google Analytics on this. There's nothing we can think of on this side that would cause the discrepancy. The same code runs at the end of every transaction (the code included in "inc-GoogleAnalytics.asp"). Maybe there is a known issue that they are working on on their side. Specifically, if you do a search on this issue, you will see that there are many other users reporting problems.
	The ProductCart Team Home of ProductCart shopping cart software

razorclicks Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-August-2010 Status: Offline Points: 0	Post Options Post Reply Quote razorclicks Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 1:27pm
	ProductCart, we really understand that you aren't familiar with GA. However, we believe that you are the most qualified to solve this issue. Basically, the order information is not being transmitted to GA upon each purchase. Here is one clue that I spotted - in the Top Content Report on GA, there are two pages that seem to be appearing when the order is completed, PurchaseComplete.asp, and OrderComplete.asp. I believe that order data is only transmitted to GA upon trigger of the page OrderComplete.asp. Please see this image. If we can resolve the order complete page, this problem with probably go away.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 20-August-2010 at 1:33pm
	Not sure what you mean. We are very, very familiar with Google Analytics. We have been using it since its inception. Again, this does not appear to be a ProductCart issue. There are widespread reports of Google Analytics under-reporting e-commerce transactions, as indicated in our previous post. As for your message above, purchaseComplete.html is not a ProductCart page. It does NOT exist in ProductCart.
	The ProductCart Team Home of ProductCart shopping cart software

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 21-August-2010 at 11:12am
	Razorclicks. I just have to say that I was stunned yesterday when you so rudely accused Early Impact of not being familiar with GA. Have you examined their wiki that disucsses the integration between PC and GA? There is significant code within ProductCart that represents that intergration, which has been present within the application for years, and which has experienced several upgrades and enhancemetns over that period of time. I will assure you that EI is fully familiar with GA. http://wiki.earlyimpact.com/widgets/integrations/googleanalytics/googleanalytics For someone with a grand total of two posts, you may want to be a bit less accusatory in order to win friends (much less potential clients) in a forum where you are a new guest. Thanks.