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lucyzoe View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote lucyzoe Quote  Post ReplyReply Direct Link To This Post Topic: View Previous Order - Pay Online
    Posted: 10-December-2010 at 8:05pm
We allow customers to Pay-By-Mail - but we hold the shipment until payment arrives. Needless to say, many of our customers change their minds and want to pay online after the order has been processed, but while the payment status is still pending.

Is there any way for a customer to login to their account, view a previous order, and pay online? Has anyone figured out a way to do this? I realize we can take their information and do it manually, but we've had a few requests from customers who want to do it themselves.

Thanks,
Lucy Zoe
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 10-December-2010 at 11:25pm
Hi Lucy,

There is currently no way to create an invoice in ProductCart, or to change the payment method on an order and allow the customer to resubmit payment for that order using the new payment method. Interesting features to consider in a future release.

Both PayPal and Google Checkout allow you to very easily send customers invoices via email. So those are two ways to quickly request an online payment for a certain amount.

We hope this helps!
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mattprice View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mattprice Quote  Post ReplyReply Direct Link To This Post Posted: 21-December-2010 at 11:58am
We would love an option for customers to pay for an order after it has been processed.  We usually send Paypal or Google Checkout invoices in these scenarios but these tend to be more costly payment methods.
 
We tried creating a new hidden non shippable item for an adhoc payment as suggested elsewhere on this forum and in the Wiki but this has the disadvantage of creating a new order number which doesnt really tie in well to the previous unpaid invoices.
 
It would be great if account customers who would like to pay for orders online themselves could login and update orders that have the status "payment pending" by making an online payment through the available payment gateway.
 
 
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 21-December-2010 at 2:22pm
Originally posted by mattprice mattprice wrote:

We would love an option for customers to pay for an order after it has been processed.


Could you clarify why using "Authorize Only" does not work in your scenario? Is it the amount of time needed to process the order, which is greater than the amount of time the authorized transaction is held by the payment gateway? (This amount of time is 30 days with Authorize.Net, for example: "If action for the Authorization Only transaction is not taken on the payment gateway within 30 days, the authorization expires and is no longer available for capture. A new Authorization Only transaction would then have to be submitted to obtain a new authorization code.")

Or is there another issue?
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mattprice View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mattprice Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2010 at 11:06am
My specific scenario is probably a little unique because we do not request customers commit to their order at the time of checkout.  We sell Corporate Christmas Cards and a customer only needs to pay for their order upon approving their proof (which follows after placing their order).  They would therefore be reluctant to enter any credit card details which could result in a charge on their card if their is a likelihood that they will not go through with the order.
From a wider perspective however, and from previous business experience I think it is common for account customers of small businesses to mix up their payment habits.  For instance, if I had an account customer who placed 3 orders in November which were due to be paid at the end of this month, I may discover that they want to pay for 2 by Check and pay the remaing order on their credit card if money was short over Xmas.  It is this flexibility to pay for a payment pending order by a payment gateway that would be useful (rather than take their payment over the phone or force them down the Google Checkout or Paypal route)
 
I can also see it useful for vendors who want flexibility in adding additional costs (eg for unknown shipping costs) after an order has been placed.  The store owner could change the order in the back end and this amount would be shown as a payable amount in the shopper's account.  This would then keep all associated costs with an order under the same order number rather than creating a new one for supplementary costs.
 
If this functionality was considered there may be further scope to think about a practical way of handling staged payments which I know has been encountered a number of times on these forums.  I think this too is closely related.
 
The most common scenario has already been mentioned by Lucy Zoe however and I have plenty of experience of this in the past too.  We used to offer Payment Over the Phone and Payment by Check as an option but found that having placed their order out of office hours the customer wanted to subsequently pay online to speed up the processing of their order.
 
Thanks
Matt
 
 
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Greg Dinger View Drop Down
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Points: 238 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2010 at 12:56pm
Matt - I have a couple thoughts to share with you.
 
First, there is a online accounts receivable program that a client of mine located.  I'm unable to locate that link at the moment and need to write to him.  He talked about integrating that to PC.  Perhaps it would similarly be of interest to you.
 
Then there is this: http://www.gotomyaccounts.com/
 
One of our clients had those folks build an integration for them.  Orders are synched from PC to QBP, and all changes made to QBP are pushed dynamically to this tool.  Payments made by customers via the web portal are then pushed back down to QBP.  My client is very pleased with the outcome, at least as of the last time we discussed it.
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Greg Dinger View Drop Down
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Points: 238 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 22-December-2010 at 6:54pm
Matt - the other program that I referred to was http://www.dotnetinvoice.com/.  gotomyaccounts.com seems like a good solution since it is already working together with PC via the QB integration.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ybravo12 Quote  Post ReplyReply Direct Link To This Post Posted: 23-December-2010 at 12:50am
This has been a great tool for us.  For us, we use an offline payment method in Product Cart, "open charge account" for our wholesale customers.  The invoice mails and/or faxes (we integrated Smartfax) to the customer with quick links to pay the invoice at the portal.  The wholesale customers go to what we call our e-account gateway (by www.gotomyaccounts.com) they can pay by check or credit card.  The credit cards are processed via Authorizenet.  The online check is simply a draft that is printed and deposited at our bank, this method incurs no bank discount fees, and is just like depositing any other check at your bank.  What is nice about www.gotomyaccounts.com is that it is bi-directional, information entered in QuickBooks communicates to the portal, anything entered/paid in the portal is transferred to QuickBooks.  The support by Mark at www.gotomyaccounts.com is top notch.  The system has other options that we suggested like auto past due notices in several tiers (30, 60, 90 days, etc.) and the notices can be turned on/off with different messages.  Statements also automatically email to customers at the end of the month. 
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