Phone Orders |
Post Reply |
Author | |
Chris Hadden
Groupie Joined: 23-January-2013 Status: Offline Points: 52 |
Post Options
Thanks(0)
Posted: 25-June-2014 at 1:41pm |
I am going to try asking this again in a clearer manner.
How do you processes a phone order for a customer.....that requires special pricing, discounts etc. ? Thanks Chris |
|
Chris
|
|
whizzinpc
Newbie Joined: 17-January-2006 Location: California Status: Offline Points: 20 |
Post Options
Thanks(0)
|
We usually place the order on the site for them... and at the last stage when its time for credit card we just abandon it and pull up the order in the incomplete orders list. We process that incomplete order change all the pricing and manually charge the credit card. Pretty annoying but it gets the job done.
|
|
Brett
Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89 |
Post Options
Thanks(0)
|
Sadly, it seems that the majority of ecommerce software overlooks this issue. We so the same as whizzinpc and simply place the order through the storefront for the customer. However, I'd like to see some sort of place to indicate while placing the order that it is being entered by an administrator for a customer over the phone. I guess the challenge would be displaying this input only to administrators, so customers don't see it as well. I think the best solution would be one that uses session variables or cookies or something to indicate on the front-end that one is logged in as an administrator, which could then cause a few extra inputs to be displayed where the administrator can enter some information associating the order with the customer.
For example, we use Olark on our site and it displays a list of current visitors. When we take a phone order, we can usually view our Olark visitor list and figure out which visitor we're talking to on the phone. If we had a way to somehow associate that visitor with the order then maybe when browsing our Google Analytics dashboard later we could see more information about that order and customer, such as how they arrived on our site and which page they were on when they called us. It wouldn't be perfect, since there may still be customers who write our number down and call us a couple days after visiting, but incomplete information is still better than no information. The other obvious solution is to simply not take phone orders, and to require customers to place the order themselves on the site. I've talked to a few site owners who did this to avoid issues with customers disputing the charge and saying they never actually read and accepted the terms and conditions since we took the order for them. |
|
Chris Hadden
Groupie Joined: 23-January-2013 Status: Offline Points: 52 |
Post Options
Thanks(0)
|
Ok processing it as an incomplete order then going back and fixing it, if it has special pricing seems to be a work around. I actually hadn't though of that but it would work.
As far as telling a customer who calls in you can not take an order, they have to enter it on the web site??? That is pretty much like saying no thanks don't want your business. The only reason people call me to place a phone order is they are so computer illiterate they can't actually do it themselves.... |
|
Chris
|
|
ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
Post Options
Thanks(0)
|
Hi everyone,
While the "Place Order" feature (found in the ProductCart Control Panel) actually works pretty well for 'standard' orders... we agree that it's not adequate when there is special pricing involved, so will add this suggestion to our internal development wish list for a future release!
|
|
Brett
Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89 |
Post Options
Thanks(0)
|
I agree Chris, and I know it sounds pretty crazy. I know a guy who runs a site and does just that though, and while he probably loses a few orders he never has to worry about people saying they didn't see the terms and conditions, and he probably spends way less time on the phone than most site operators.
|
|
Chris Hadden
Groupie Joined: 23-January-2013 Status: Offline Points: 52 |
Post Options
Thanks(0)
|
Yeah it would be nice to have something that is very easy to manipulate while creating on order on the phone. A scenario that happens a lot is I might be talking to a customer and they say well I need 40pcs of xyz and I might say well I have 48pcs left if you take them all I let you have them for .87 instead of $1.00
The way I handle this now is going back edit the order, manually figure out the new total, then tacking that on as one time discount, it's not very straight forward. Thanks for listening Chris |
|
Chris
|
|
bodyexposed
Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6 |
Post Options
Thanks(0)
|
I have made a simple modification to viewcart.asp which uses a session variable to enable a text field, to over-ride the price of each item when admin is logged in. Hope this helps somebody.
Richard <% if session("admin") =-1 then %> <br><%=scCurSign%><input type="text" name="Price<%=f%>" size="3" value="<% response.write formatnumber(pcCartArray(f,3),2) %>"> <div><input type="image" id="submit" name="Submit" src="<%=RSlayout("recalculate")%>" onclick="javascript: if ((RemainIssue!='') || (RemainIssue1!='')) {alert('<% Response.write(dictLanguage.Item(Session("language")&"_alert_8b"))%>'); return(false);} else {<%if Session("Cust_GW")="1" then%>document.recalculate.actGW.value='';<%else%><%if HaveGcsTest=1 then%>document.recalculate.actGCs.value='';<%end if%><%end if%> return(true);}"></div> <% end if %> |
|
Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
|
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |