UPS Shipping Rates

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   I am running Product cart 4.6 and suddenly my cart is not returning any rates. Is there an update that I need to run? I tried purchasing a support plan and there is no way to do that to submit a ticket.
Please advise how I go about repairing this issue.

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dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Topic: UPS Shipping Rates Posted: 06-February-2018 at 12:09pm
	I am running Product cart 4.6 and suddenly my cart is not returning any rates. Is there an update that I need to run? I tried purchasing a support plan and there is no way to do that to submit a ticket. Please advise how I go about repairing this issue.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 06-February-2018 at 12:16pm
	For starters, unless I am wrong, 4.6 is no longer supported. That's been the case for a couple years. You need to upgrade. I've had a couple cases where UPS rates were not returned due to the need to re-configure the server to turn off TLS 1.0, and to apply registry setting changes so that TLS 1.2 is prioritized. Perhaps this is the source of your problem?

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 06-February-2018 at 12:51pm
	ok. I will check into that issue.

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 06-February-2018 at 12:52pm
	I activated usps and same issue, no results are returned. Can that be also from TLS 1.0?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 06-February-2018 at 1:41pm
	Yes, shippers and payment processors are in the process of launching their upgrades where they will refuse connections using the old, non-secure TLS 1.0 and 1.1.

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 07-February-2018 at 11:34am
	I had the site moved to be able to enforce TLS 1.2, but how do I apply registry setting changes so that TLS 1.2 is prioritized with the site?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 07-February-2018 at 11:49am
	You data center should be able to answer that. If they are not able to help, I could assist with a referral to a better facility, but you might want to call and say hello so that we can chat.

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 07-February-2018 at 12:31pm
	How do I reach you? Since the move there are more errors. https://www.bestkippah.com/store/pc/gwAuthorizeAIM.asp This page is not returning an error500

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 07-February-2018 at 12:59pm
	I fixed the gateway issue and the cards are working. However there are no image upload features on this new server and they said it is not supported and the UPS issue remains. I would love to be able to get some insight how to correct this issue.