Automatically mark digital items shipped?

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   We have a store that sells ONLY digital product. Our store went live on Feb. 15. In the Help Desk, we got an inquiry from someone asking why their order status had been Pending for two days. This puzzled us, as everyone can download their product immediately after payment (either from the confirmation screen or the e-mail that is sent to them with download links). 
We started looking, and see that all our orders show PENDING ship status. Is there a way to make orders that are exclusively digital product (which is ALL our orders) default to shipped/completed status? Or will we have to go in each day and manually "ship" all the orders from the previous day?

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BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Topic: Automatically mark digital items shipped? Posted: 03-March-2008 at 11:59am
	We have a store that sells ONLY digital product. Our store went live on Feb. 15. In the Help Desk, we got an inquiry from someone asking why their order status had been Pending for two days. This puzzled us, as everyone can download their product immediately after payment (either from the confirmation screen or the e-mail that is sent to them with download links). We started looking, and see that all our orders show PENDING ship status. Is there a way to make orders that are exclusively digital product (which is ALL our orders) default to shipped/completed status? Or will we have to go in each day and manually "ship" all the orders from the previous day?

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 03-March-2008 at 4:21pm
	If the products can be downloaded immediately after payment, then the processing status should be "Processed". They don't need to be "Shipped". You can set the status that is used when an order is placed in the settings area of the payment option(s) active on your store.
	The ProductCart Team Home of ProductCart shopping cart software

BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Posted: 03-March-2008 at 4:29pm
	Well, we have those settings made. But we had a couple of orders that were "Pending" even though payment was processed. I guess there was a ripple in the space/time continuum or something that kept the status from going to Processed.

Diznog Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18-January-2008 Status: Offline Points: 0	Post Options Post Reply Quote Diznog Report Post Thanks(0) Quote Reply Posted: 07-March-2008 at 2:16pm
	I have a similar issue as the store we manage sells more than just digital and I want all digital product only sales to immediately go to shipped and processed so the order fulfillment people don't need to weed through them. Derek