Shipping is turned off somehow

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I have been all over my control panel trying to figure out why when a user checkouts they are getting this message for shipping options:

We were not able to calculate shipping rates for your order at this time. If you continue the checkout process, we will contact you after we receive your order to discuss shipping options with you. Shipping charges will be added to your order at that time. 
I have all the UPS shipping options turned on. 

Anybody have an idea? Thanks! 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
allensp Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-July-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote allensp Report Post Thanks(0) Quote Reply Topic: Shipping is turned off somehow Posted: 17-June-2008 at 9:11am
	I have been all over my control panel trying to figure out why when a user checkouts they are getting this message for shipping options: We were not able to calculate shipping rates for your order at this time. If you continue the checkout process, we will contact you after we receive your order to discuss shipping options with you. Shipping charges will be added to your order at that time. I have all the UPS shipping options turned on. Anybody have an idea? Thanks!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 17-June-2008 at 10:07am
	Hi, The text is from includes/languages_ship.asp The var containing the string is english_chooseshpmnt_g It's used in pc/chooseShpmnt.asp If you look at the code it's dependent on a couple of things - '============================================================================= ' START show messages about no shipping options available ' No shipping rates and checkout allowed '============================================================================= If DCnt=0 then if scAlwNoShipRates="-1" then - Double check your shipping & checkout are enabled. There has been messaages on the forum about USPS changes - perhaps that is impacting you? - ALthough looking at the code the detail which results in Dcnt > 0 is based on some data read from the DB.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

allensp Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-July-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote allensp Report Post Thanks(0) Quote Reply Posted: 17-June-2008 at 10:23am
	Where do I check the shipping and checkout? I have looked EVERYWHERE, at least I thought I had.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 17-June-2008 at 11:46am
	In the admin panels - Shipping > Shipping Settings, there is a tickbox for : "Allow customers to complete order if no shipping rates are returned. This will allow you to manually calculate and add the shipping rates before actual shipment of the order." That's what sets / unsets scAlwNoShipRates :- I suspect you are not getting rates back from UPS correctly. As I don't use UPS I can't shed any light on that specifically I'm afraid.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 17-June-2008 at 11:53am
	There's plenty in the manual about UPS. Are you on V3? - In V3 there is a new "UPS Shipping Center" in the admin panels. " New in ProductCart v3 is the Shipping Center, which allows UPS-activated stores to ship and ag packages and print shipping labels. You can do all this and mu ducCart Control Panel using the Shipping Center. " When did the issue start occurring - does it coincide with any changes / updates you have made?
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

allensp Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-July-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote allensp Report Post Thanks(0) Quote Reply Posted: 17-June-2008 at 2:20pm
	Well, I know that it is not the tick box under settings. I had already looked there. That is not checked. I am using version 3. I just now started to get into it...we have had it for awhile, so I do not know if this has been a problem from the beginning. I don't see this UPS Shipping Center you are talking about. I will look harder. I also have a ticket open with product cart and they are looking at it for me.