Customers getting errors when placing orders

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   We are getting a lot of calls from customers saying they are getting an error when they place an order saying it couldn't locate my order. We cannot duplicate the error when we do a test order. Here is one Email from a customer.

I tried to place an order a few minutes ago and I got an error saying it couldn't locate my order. I don't know how it could considering I was just placing an order for the first time ever with H&H Sign Supply. I went back and looked at all the fill in fields and tried again. This time I got an error saying hidden fields were not filled in. Did my order go through and I'm just an idiot, or did you not receive it? This was at 8:20 PM Mountain Standard Time on 11/18/08. If the order went through twice, please cancel one of the orders. If it didn't go through at all, please let me know what to do so I can place an order soon.
Hope someone can help on this problem.

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hhsign Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote hhsign Report Post Thanks(0) Quote Reply Topic: Customers getting errors when placing orders Posted: 19-November-2008 at 7:44am
	We are getting a lot of calls from customers saying they are getting an error when they place an order saying it couldn't locate my order. We cannot duplicate the error when we do a test order. Here is one Email from a customer. I tried to place an order a few minutes ago and I got an error saying it couldn't locate my order. I don't know how it could considering I was just placing an order for the first time ever with H&H Sign Supply. I went back and looked at all the fill in fields and tried again. This time I got an error saying hidden fields were not filled in. Did my order go through and I'm just an idiot, or did you not receive it? This was at 8:20 PM Mountain Standard Time on 11/18/08. If the order went through twice, please cancel one of the orders. If it didn't go through at all, please let me know what to do so I can place an order soon. Hope someone can help on this problem.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 19-November-2008 at 8:49am
	Hi, Please raise a support ticket for problems such as these so we can properly assist you. https://www.earlyimpact.com/productcart/support/support_form.asp
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

RUOnTheNet Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-November-2008 Location: Vancouver Status: Offline Points: 0	Post Options Post Reply Quote RUOnTheNet Report Post Thanks(0) Quote Reply Posted: 22-November-2008 at 1:51am
	We've been placing test orders in our cart and have received similar messages. The "Hidden Fields' message occurs when someone hits back once, after placing an order - and tries to resubmit payment again. The hidden fields are (I expect) the variables being passed to the gateway. And since they've already been purged, they don't exist, but if the person goes back two or more pages, then they will see the cart items and can continue again through to checkout. It would be good to have a better "error" message explanation to the customer - particularly for check out errors and card processing.
	Alan, www.AreYouOnTheNet.com Internet Sales, Marketing & Affiliate Program Management