USPS International Rates

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   I ship daily packages to International destinations. Ever since the rate changes this past May - Product cart is not returning all of the correct options for International mail.

For instance - when you go to the USPS choices -
Surface economy, Airmail Parcel Post, etc are still listed.... These are gone!

The big problem - Global Priority Airmail is not listed!
Any package over 4lbs International must be sent either Priority Airmail of Express Airmail. Of course Priority is much less than express! But product cart won't show it.

I upgraded to ver 3.5 figuring this would have been corrected. But I don't see it.

Thanks for the help in getting this corrected.
Gary Stark

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mrindian Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote mrindian Report Post Thanks(0) Quote Reply Topic: USPS International Rates Posted: 20-November-2008 at 2:51am
	I ship daily packages to International destinations. Ever since the rate changes this past May - Product cart is not returning all of the correct options for International mail. For instance - when you go to the USPS choices - Surface economy, Airmail Parcel Post, etc are still listed.... These are gone! The big problem - Global Priority Airmail is not listed! Any package over 4lbs International must be sent either Priority Airmail of Express Airmail. Of course Priority is much less than express! But product cart won't show it. I upgraded to ver 3.5 figuring this would have been corrected. But I don't see it. Thanks for the help in getting this corrected. Gary Stark

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 20-November-2008 at 4:22am
	Hi Gary, ProductCart gets the rates for the configured services via the API. There may be an issue with the way your USPS connection is configured. Please raise a support ticket so we can properly assist.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

mrindian Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote mrindian Report Post Thanks(0) Quote Reply Posted: 20-November-2008 at 9:38am
	I don't think it has anything to do with the api on my store. I just went to the control panel for the EI demo store: They had these usps shipping options: Active Shipping Services: USPS Global Priority Mail - Flat-rate Envelope (large) USPS Priority USPS Express USPS Parcel USPS First Class USPS Global Express Mail (EMS) USPS Economy (Surface) Parcel Post - does not exist USPS Global Priority Mail - Flat-rate Envelope (small) USPS Global Priority Mail - Variable Weight Envelope (single) USPS Airmail Letter Post - does not exist - now called first class international USPS Global Express Guaranteed Document Service USPS Economy (Surface) Letter Post - does not exist USPS Global Express Guaranteed Non-Document Service USPS Bound Printed Matter USPS Media Mail USPS Library Mail USPS Airmail Parcel Post - does not exist - Global Priority Airmail If the test store is incorrect, I must assume the choices are incorrect in the s/w and that's why the s/w never returns results for the other shipping methods. Gary Stark _popupControl();

EarlJ Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02-May-2007 Location: United States Status: Offline Points: 4	Post Options Post Reply Quote EarlJ Report Post Thanks(0) Quote Reply Posted: 20-November-2008 at 4:07pm
	Gary, There was an update issued for the USPS change in May. The files for the update are located in the support center archives http://www.earlyimpact.com/productcart/support/archive.asp This update was for v3.11, so I'm not sure if it works with v3.5 or not.

EarlJ Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02-May-2007 Location: United States Status: Offline Points: 4	Post Options Post Reply Quote EarlJ Report Post Thanks(0) Quote Reply Posted: 24-November-2008 at 11:12am
	Gary, Just an update, open a support ticket with EI, there is a patch file that corrects this issue in v3.5.

mrindian Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote mrindian Report Post Thanks(0) Quote Reply Posted: 25-November-2008 at 1:38am
	Yes thanks - I opened a support ticket, and was sent a zip file to run from the control panel. It updated the names in my 3.5 store. So all is working now. Strange how the update from 3.11 to 3.5 did not correct this if you had not already run the previous fixes. I did try them but they didn't change anything. Thanks! _popupControl();