Getting confirmation page error in FireFox

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   I get the error at the final checkout:

"This order was not found or you don't have permission to access it."

it seems to redirect, since I am able to see the real confirmation page for about a millisecond. It happens in Firefox, but this is a big enough problem since many use this browser. 

I am using 3.5.

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Otane Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21-August-2008 Status: Offline Points: 0	Post Options Post Reply Quote Otane Report Post Thanks(0) Quote Reply Topic: Getting confirmation page error in FireFox Posted: 06-December-2008 at 8:05pm
	I get the error at the final checkout: "This order was not found or you don't have permission to access it." it seems to redirect, since I am able to see the real confirmation page for about a millisecond. It happens in Firefox, but this is a big enough problem since many use this browser. I am using 3.5.

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 06-December-2008 at 8:41pm
	Hi Otane, This was a really odd issue. Apparently Firefox does a dual page load when there is a JavaScript or CSS error. Firefox tries to fix the error and reload the page. Unfortunately, on the first page load it clears the shopping session. So on the second instant page load the customer receives that message because the session is gone. We have changed the confirmation page in version 3.51, which will be released very soon. The issue is not known to exist using the default layout and is very rare. Most stores do not need to worry about this problem and do not need a patch. Open a support ticket to receive the patch. Edited by Matt - 06-December-2008 at 8:41pm

Otane Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21-August-2008 Status: Offline Points: 0	Post Options Post Reply Quote Otane Report Post Thanks(0) Quote Reply Posted: 06-December-2008 at 9:28pm
	I am sending you the ordercomplete.asp which was modified since I use a dropshipper and use their API. I received your updated files, but can't replace the ordercomplete.asp since it will overwrite the code.

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 06-December-2008 at 11:05pm
	You can merge the new file with the old file using a compare tool: http://www.prestosoft.com/ps.asp?page=edp_examdiff http://winmerge.org/

Otane Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21-August-2008 Status: Offline Points: 0	Post Options Post Reply Quote Otane Report Post Thanks(0) Quote Reply Posted: 07-December-2008 at 9:51pm
	Matt Thanks for helping me. The problem is fixed.