Cross-selling bug

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   Just came across this bug in the cross selling.  We have two items that are similar.  One is smaller and other one is larger (not much of a price difference).  We have created a cross link between them and it all seems to be fine until one item hit 0 inventory.  This item may or may not come back in stock, pending on the manufacturers decision.  In the meanwhile we get lots of calls for the smaller unit and we refer the customers to the larger one.  The bug we now have is that it does not show the cross link on the out of stock item.  It should to inform the customer of other items they may be of interest.  Is there some setting I'm missing?
Katharina

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katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Topic: Cross-selling bug Posted: 04-June-2008 at 12:43pm
	Just came across this bug in the cross selling. We have two items that are similar. One is smaller and other one is larger (not much of a price difference). We have created a cross link between them and it all seems to be fine until one item hit 0 inventory. This item may or may not come back in stock, pending on the manufacturers decision. In the meanwhile we get lots of calls for the smaller unit and we refer the customers to the larger one. The bug we now have is that it does not show the cross link on the out of stock item. It should to inform the customer of other items they may be of interest. Is there some setting I'm missing? Katharina

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 1:58pm
	Hi Katharina, The Cross Sell link is hidden when the add to cart button is hidden on the parent product. The behavior is by design so it’s not really a bug, but rather a feature limitation. We will record your suggestions for a future update. In the meantime you can achieve your goal with a very small code edit. If you open viewPrdCode.asp and do a search for the following phrase “Only run when having " you will find the two locations that need modified. Change the following line: '// Only run when having "Add to Cart" button IF (showAddtoCart=1) AND (scCS=-1 AND cs_showProd="-1") THEN Change to: '// Only run when having "Add to Cart" button IF scCS=-1 AND cs_showProd="-1" THEN

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 2:43pm
	This limitation does not make sense, but I like that you guys consider a change. I did the change, but it still does not show. Could it be that selecting the "not for sale" button with message causes this? Katharina

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 3:04pm
	Hi Katharina, I understand the limitation doesn’t work for you. However, it makes sense for others. Some stores use cross selling for “related items” and other use it for “bundle packages”. In some cases accessories are required and are not available unless the parent product is available. For any given feature there are virtually an unlimited number of ways someone will want to use it. We are always listening and will try to add good suggestions to future updates. We work hard to accommodate everyone. Depending on your type you may also need to comment out the following: IF showAddtoCart=1 THEN (line 1501) END IF (line 1628)

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 3:15pm
	For bundled items it makes completely sense. For related items it doesn't. The bundled items is new isn't it? Commenting out you mean putting a ' in front of it. Right?

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 3:45pm
	Yes. Put a ' in front of those lines.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 3:51pm
	I guess the key distinction here is between "Alternative items" and "Options / Accessories / Complementary items" . Just my 2 cents :-)
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 5:52pm
	Still no luck with showing cross sell items on an out of stock item page. I guess I give up on this one. What a pitty. Katharina

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 7:20pm
	Hi Katharina, The changes I outlined work for the issue you described. I applied them to our demo store and tested them before I posted. However, there are other reasons why a Cross Sell link could be hidden. For example, if the product has required options. In any event, the cross sell section of code is very well commented and organized. It would be a small task for a developer to customize it for you.

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 05-June-2008 at 7:34pm
	I followed it step by step, since the instructions were straight forward. The products has no options. All we have done at this point is marked it "Not for Sale" and inventory is set at 0, and ignore stock has been turned off. I guess we have to create a manual link from the product description instead. I still don't think a cross link should be disabled just because one item is out of stock. For example you sell a candle holder and candles for it. You can be out of the holder and still offer the candles since some may already have the holder. Isn't that the point of cross selling, even for add on items. For bundles items it is a different story. Katharina